Nordstrom
Technician 2 - Store Tech Ops Team (End User Support)
This job is now closed
Job Description
- Req#: R-714693
Provide assistance to users, guiding them remotely through troubleshooting and system maintenance.
Utilize daily work management systems to prioritize backlog of work and communicate identified change issues to management and leadership teams.
Protect the Nordstrom brand by ensuring that customer protected data and intellectual property is protected, minimize, or negate exposure to external breach or unauthorized access, and ensure all appropriate security controls/practices are implemented.
Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions, while utilizing knowledge-based articles (KB’s) while utilizing ITIL practices
Perform maintenance activities to help prevent unexpected failures of technical equipment.
Involvement with meeting technology implementation efforts, while collaborating with other teams
Demonstrate understanding and consistently deliver within the target SLA's on tickets, calls, and outreach on the Service Now platform.
Demonstrate understanding of Project Management best practices.
Possess knowledge of Ivanti, Microsoft Intune, Zebra range of mobile products (printers, scanners, handhelds, tablets, and wearables)
BA/BS in Computer Science, or a closely related field. An Associate Degree or equivalent practical experience will be considered
3+ years’ experience in a service management industry
3 years’ Technology Support Experience
3+ years’ experience troubleshooting, testing, or repairing technical equipment
Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers
Excellent problem-solving skills and aptitude to learn quickly
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
Job Description
Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Store Tech Ops Team (End User Support) is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to internal Nordstrom employees. Qualified candidates will be tech savvy, possess excellent communications skills, have analytical and problem-solving skills and a passion for providing exceptional customer service and support.
A day in the life…
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Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
California: $20.75 - $43.00 Hourly, Colorado: $20.75 - $34.25 Hourly, Connecticut: $20.75 - $41.25 Hourly, District of Columbia: $23.75 - $41.25 Hourly, Hawaii: $20.75 - $34.25 Hourly, Illinois: $20.75 - $34.25 Hourly, Maryland: $20.75 - $41.25 Hourly, Massachusetts: $20.75 - $41.25 Hourly, Minnesota: $20.75 - $34.25 Hourly, Nevada: $20.75 - $34.25 Hourly, New York: $20.75 - $43.00 Hourly, Rhode Island: $20.75 - $34.25 Hourly, Washington: $20.75 - $41.25 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdfAbout the company
An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.
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