• Job Description

  Req#: R2522307

  Value Proposition
  
  As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
  
  Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
  

  • Collaborative work environment with highly engaged employees

  • Market competitive compensation and benefits plan, including LTD & Insurance

  • Annual Employee Appreciation Week

  • Paid vacation and personal days

  • Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being

  • Career growth and training programs

  • Open communication with Senior Leaders

  • Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit

  • Employee referral program

  • Education support programs

  • Fitness subsidy

  • Recognition programs

  • Social activities

  • And much more…

  Job Description Summary

  Job Description

  This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

  Maintain a high level of client service by

  • Responding promptly to service requests
  • Following through on commitments to customers and internal colleagues
  • Listening to customer issues
  • Communicating client service information with the Sales Representatives and the Service Coordinators
  • Completing work orders
  • Maintaining appropriate tools, supplies and parts within vehicle

  Maintain client equipment by

  • Documenting equipment issues and completed repairs
  • Diagnosing equipment issues and arranging for required parts, supplies or tools
  • Communicating equipment issues and recommended repairs to the customers
  • Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
  • Following through on maintenance contracts

  Supports new equipment installations by

  • Providing follow up support within committed timelines
  • Verifying equipment is set to manufacturer’s specifications
  • Selling maintenance contracts

  Maintain a safe and respectful environment by

  • Reporting incidents, injuries or near misses
  • Conducting oneself in accordance with Sinclair’s policies
  • Participating in ongoing educational programs
  • Dental Equipment Manufacturer certification training a huge asset
  • Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
  • Minimum of 3 years’ experience repairing equipment
  • Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing

  Skills

  • Excellent customer service skills
  • Aptitude for problem solving
  • Able to prioritize and organize work schedule with limited supervision
  • Strong verbal and written communication skills

  _____________________________________________________________

  Ce poste est responsable de s’assurer que l’équipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer l’équipement, ainsi qu’à soutenir l’installation des équipements et la vente de contrats d’entretien.

  Maintenir un haut niveau de service à la clientèle en :

  • Répondant rapidement aux demandes de service
  • Respectant les engagements envers les clients et les collègues internes
  • Écoutant les problèmes des clients
  • Communiquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de service
  • Complétant les bons de travail
  • Conservant les outils, fournitures et pièces appropriés dans le véhicule

  Maintenir l’équipement des clients en :

  • Documentant les problèmes d’équipement et les réparations effectuées
  • Diagnostiquant les problèmes et organisant l’approvisionnement en pièces, fournitures ou outils nécessaires
  • Communiquant les problèmes d’équipement et les réparations recommandées aux clients
  • Ajustant, réparant ou calibrant l’équipement selon les spécifications du fabricant
  • Respectant les contrats d’entretien

  Soutenir les nouvelles installations d’équipement en :

  • Fournissant un suivi dans les délais convenus
  • Vérifiant que l’équipement est conforme aux spécifications du fabricant
  • Vendrant des contrats d’entretien

  Maintenir un environnement sûr et respectueux en :

  • Signalant les incidents, blessures ou quasi-accidents
  • Se conformant aux politiques de Sinclair
  • Participant à des programmes éducatifs continus
  • La certification du fabricant d’équipements dentaires est un atout majeur
  • Certificat, diplôme ou diplôme universitaire en mécanique, électricité, réparation de petites machines, etc., est un atout
  • Minimum de 3 ans d’expérience en réparation d’équipement
  • Expérience en mécanique, électricité, électronique, pneumatique, hydraulique et/ou plomberie

  Compétences :

  • Excellentes compétences en service à la clientèle
  • Aptitude à résoudre les problèmes
  • Capacité à prioriser et organiser son horaire de travail avec une supervision limitée
  • Solides compétences en communication orale et écrite

  The anticipated salary range for this position:

  $53,800.00 - $80,600.00 Annual

  English is required due to the scope of the role.

  This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

  Medline Canada, Corporation is proud to be an equal opportunity employer.

  
  About Medline Canada
  
  Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
  
  Our Commitment to Diversity and Inclusivity
  
  Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
  
  Our commitment to Accessibility
  
  Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.
  
  All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

• About the company

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