• Job Description

  Req#: 2983
  Position Type:
  Technicians/ TECHNOLOGY ASSISTANT
  
  
  Date Posted:
  8/12/2024
  
  
  Location:
  TBD
  
  
  Closing Date:
  08/25/2024
  
  
  Installations of all new hardware
  Work with Desktop & Device Specialist for installations of hardware and software in the building
  Execute image refresh on all building devices
  Identify, diagnose, and resolve hardware, software, and operating system problems and questions that occur during daily use
  Log and follow up on all open or pending service requests for the building to ensure resolution and escalate issues requiring further intervention through proper channels
  Plan for building technology supply needs, order, and distribute the supplies as designated by supervisor
  Maintain a building inventory of technology hardware as designated by supervisor
  Maintain all technology, including computer labs for use on a daily basis and in accordance with district guidelines for student issued devices (where applicable)
  Provide just-in-time support for staff members in the use of technology and a/v tools as identified by the district (including Interactive Projectors and Whiteboards, Microsoft products, Google portal, cloud storage tools).
  Provide tech support for audio visual equipment
  Provide tech support for district in-services and training sessions
  Communicate with building administrator regarding technology issues
  Additional duties as assigned by Supervisor of Academic Technology and/or Director of Technology
  High School Diploma or GED
  3-5 years’ Technology experience
  Customer service experience
  Basic computer skills
  Familiarity with basic networking concepts
  Troubleshooting skills
  Organizational and time management skills
  Strong interpersonal skills
  Basic skills in Microsoft Suite; Google Suite
  Ability to support a culture of equity, diversity and inclusion
  The North Penn School District seeks to develop a community that values and adapts to diversity. We strive to acknowledge, respect, understand, and celebrate the dynamics of racial and cultural differences. Through the development of culturally proficient staff, the establishment of structures that promote equitable opportunities, and partnerships with families and students, our school district will create an environment of respect where all members of the school community are empowered to learn, grow, and appreciate one another. We look forward to your interest!
  Title: Technology Support Assistant
  Reports To: Supervisor of Academic Technology
  Takes Direction From: Director of Technology and Coordinator of Communication Media
  Schedule/Calendar: 7.5 hrs./day 37.5 hrs/week 12 month
  Summary: The Technology Support Assistant provides first level technical support and facilitates the implementation and daily use of technology within the school and/or building.
  Essential Functions:
  • Installations of all new hardware

  • Work with Desktop & Device Specialist for installations of hardware and software in the building

  • Execute image refresh on all building devices

  • Identify, diagnose, and resolve hardware, software, and operating system problems and questions that occur during daily use

  • Log and follow up on all open or pending service requests for the building to ensure resolution and escalate issues requiring further intervention through proper channels

  • Plan for building technology supply needs, order, and distribute the supplies as designated by supervisor

  • Maintain a building inventory of technology hardware as designated by supervisor

  • Maintain all technology, including computer labs for use on a daily basis and in accordance with district guidelines for student issued devices (where applicable)

  • Provide just-in-time support for staff members in the use of technology and a/v tools as identified by the district (including Interactive Projectors and Whiteboards, Microsoft products, Google portal, cloud storage tools).

  • Provide tech support for audio visual equipment

  • Provide tech support for district in-services and training sessions

  • Communicate with building administrator regarding technology issues

  • Additional duties as assigned by Supervisor of Academic Technology and/or Director of Technology
  Education and/or Certification Required:
  • High School Diploma or GED
  Experience Needed:
  • 3-5 years’ Technology experience
  • Customer service experience
  Requisite Skills:
  • Basic computer skills
  • Familiarity with basic networking concepts
  • Troubleshooting skills
  • Organizational and time management skills
  • Strong interpersonal skills
  • Basic skills in Microsoft Suite; Google Suite
  • Ability to support a culture of equity, diversity and inclusion
  ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.
  Physical Requirements: Sedentary Light work Medium work Heavy work Very heavy work
  Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.
  Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.
  Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.
  Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.
  Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.
  
  
  
  

• About the company

  The North Penn School District is a large, suburban, regional public school district that consists of thirteen elementary schools, three middle schools, and one high school.

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