• Job Description

  Req#: JPC - 10184639

  Job Posting Title

  TechOps Engineer

  Work Location

  Fully Remote

  Position Overview

  We are seeking a Tech Operations Engineer to support and maintain critical enterprise applications and tools. This role focuses on ensuring the stability, performance, patching, upgrades, and deployment support of Run applications, while working closely with development, infrastructure, and security teams.

  The ideal candidate will have strong hands-on experience supporting enterprise platforms and be comfortable working in a fast-paced, production-focused environment.

  Key Responsibilities

  • Provide end-to-end support for enterprise tools, including:

    • JIRA

    • GitHub

    • Workfront

    • Kronos

    • MetricStream (GRC)

    • Azure DevOps

  • Perform patching, version upgrades, and routine maintenance of supported applications

  • Support deployment activities for Run applications, ensuring compliance with change management processes

  • Monitor application health, proactively addressing performance or availability issues

  • Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines

  • Maintain detailed documentation for configurations, patches, and operational procedures

  • Ensure adherence to security standards and governance policies

  • Provide customer-focused support with clear and timely communication during incidents and planned maintenance

  • Participate in on-call rotations and provide after-hours support as required

  Mandatory Experience

  • 3+ years of experience in Tech Operations or Application Support roles

  • 3+ years of hands-on experience with:

    • JIRA

    • GitHub

    • Azure DevOps

  • 3+ years strong understanding of:

    • Patching

    • Software version management

    • Deployment processes

  • Familiarity with cloud environments (AWS and/or Azure)

  • Experience working with CI/CD pipelines

  Required Skills

  • Strong expertise in application administration and troubleshooting

  • Knowledge of ITIL processes and SLA adherence

  • Solid understanding of security and compliance practices

  • Excellent communication and collaboration skills

  • Ability to work effectively in a fast-paced environment with changing priorities

  • Willingness to provide off-hours and weekend support as needed

  Nice to Have (Preferred but Not Required)

  • Experience with GRC platforms such as MetricStream

  • Knowledge of Agile and DevOps practices

  • Exposure to automation tools for patching and deployments

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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