• Job Description

  Req#: R-2023-8-0106

  Job Description:

  Life at Grab:

  At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

  Get to know our Team:

  The TechOps Tech Family consists of a few technical operations and support teams involved in Incident Management, Release Management, Launch Operations, and Partner Support. We are focused on providing first-class services and support in our respective areas to aid in improving or maintaining developer productivity, operational transparency, and quality improvements.

  Get to know the Role:

  • You will be reporting directly to The TechOps Head

  • If you are coming from Ops or Support background then you know this role will require to be involved in a lot of firefighting with multiple stakeholders, day in day out.

  • Drive discussions for high-impact strategic topics and coordinate cross-functional strategic initiatives and projects, delivering tangible impact to Grab’s business.

  • Support in creating and maintaining the project roadmap for the teams you work closely with, along with the respective Tech and Product leaders.

  • Define the way of driving these programs and constantly find ways of improving this process in a data-driven manner. Owners of the collaboration process and tools.

  The Day to Day Activities:

  • Collaborate with other technical functions to strategize, plan, and prioritize technical tasks for your team, ensuring alignment with organization directions.

  • Participate in sizing and distributing technical work among team members, balancing deadlines with the need to stay current with evolving technologies.

  • Drive projects within the team, identifying and mitigating technical risks, and communicating effectively with your manager and other stakeholders.

  • Establish and maintain clear standards for your team's work, driving them to meet or exceed quality expectations.

  • Ensure operational excellence by maintaining stability and scalability of your team's systems. Define on-call expectations, guide your team on instrumentation and monitoring, and address operational issues promptly.

  • Collaborate closely with your manager and technical leads to integrate your team seamlessly with others.

  • Seeking feedback and contributing to engineering processes and best practices.

  The Must-Haves

  • Minimium at least four years of similar working experience

  • Strong understanding of Incident management, knowledgebale in customer service principles and practices, support flows and procedures

  • Strong organizational and interpersonal skills

  • Effective communication skills to handle comms to management, cross functional teams, and a proven track record of getting things done/shipping projects.

  • Preferably a degree in computer science, software engineering, information technology or related fields

  • Multi-tasking and able to work under pressure and a constantly changing environment

  • Fluent in English, written and spoken

  About Grab

  Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

  Join us today to drive Southeast Asia forward, together.

• About the company

  Grab Holdings Inc., commonly known as Grab, is a Singaporean multinational technology company.

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