• Job Description

  Req#: DCF5D95AED
  Employer is seeking a responsible, well-respected medical assistant (MA) to work closely with their clinical team and clients to provide virtual/remote support for patients. As a member of their team, you will have the opportunity to solve some of the toughest problems in society and directly save lives. With a collaborative and exciting work environment, you will have the chance to make a real impact on a daily basis. If you are driven to do things better and want to work on challenging problems, Employer wants to hear from you.
  
  Core Responsibilities:
  
  - Provide prompt, professional, and friendly front-line support for technical and non-urgent clinical issues.
  - Identify clinical concerns within your scope and escalate to a licensed clinician.
  - Answer phone calls and transfer as appropriate.
  - Troubleshoot equipment and connectivity issues.
  - Perform data entry.
  - Schedule video and phone calls.
  - Work collaboratively and flexibly with the Employer team.
  - Strive to provide a high-quality customer service experience for clients and patients.
  - Help improve services and technology by providing constructive feedback.
  - Become knowledgeable about Employer technology and services to serve as a product expert for patients.
  
  Skills and Competencies:
  
  - Technically savvy.
  - Supportive and empathetic manner that patients will trust and enjoy.
  - Finely tuned clinical skills within your scope.
  - Positive attitude and willingness to take on multiple projects in a lean, start-up environment.
  - Highly organized.
  - Excellent communication and interpersonal skills.
  - Skillful with technology, including video platforms and medical devices.
  
  Required Qualifications/Experience:
  
  - AAMA certification or prior military medic or corpsman experience.
  - Active nationally-recognized Medical Assistant Certification with ability to support patients in all states if no military medic or corpsman experience.
  - Ability to work at least three shifts per week (36 hours) and the equivalent of 40 hours a week in a 6-week schedule.
  - Team player who thrives in collaborative environments while being results driven.
  - Strong written and oral communication skills.
  - Strong documentation skills.
  
  Nice-to-have experience:
  
  - Experience working with Epic and/or Cerner.
  - Experience with Google Workspace (Google Suite) and Microsoft Office.
  - Experience working for a medical device, health IT, or digital health company.
  - Experience providing customer support via telephone and video.
  - Telehealth experience.
  - Spanish fluency.
  
  Additional Information:
  
  - All team members will have on-call requirements for backup staffing.
  - All team members will work 40 hours per week in a 6-week schedule block.
  - Shifts may include day, evening, night, and weekend shifts based on staffing requirements.
  - Remote work is available with occasional in-person meetings.
  - Employer values diversity and encourages individuals of all backgrounds to apply.
  - Benefits include 401k contribution, health, optical, and dental plans, life insurance, holidays, flexible working environment, travel expenses, employee assistance program, and team events.

• About the company

  Current Health is the leading remote patient monitoring platform, combining ICU-accurate wearable monitoring, precise early warning alerts and video visits.

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