Office of the Governor Greg Abbott
Telephone Counselor Associate--Remote (Texas Residents)
This job is now closed
Job Description
- Req#: req958
Employer Industry: Pension Benefits Administration
Why Consider this Job Opportunity:
- Competitive annual salary ranging from $47,100.00 to $54,000.00
- Comprehensive benefits package, including a TRS pension
- Opportunity for career growth and advancement within TRS
- Remote work-from-home opportunity for Texas residents
- Chance to provide guidance and support to Texas public education employees
- Named a Top Place to Work for multiple years
What to Expect (Job Responsibilities):
- Participate in the TRS Benefit Counseling training program
- Counsel members and assist school district officials with TRS benefit options
- Resolve telephone inquiries and complaints
- Interpret and explain TRS rules, regulations, policies, procedures, and forms
- Document and maintain member records
What is Required (Qualifications):
- High school diploma or GED
- One year of full-time experience in a customer service-related role involving complex laws, regulations, and policies
- Proficiency in using computer systems and applications, including Microsoft Office
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree from an accredited college or university
- Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures
- Experience providing in-person customer service in financial services, pension benefits, or health insurance
- Experience with claims processing or benefits processing
- Bilingual in English and Spanish
#PensionBenefits #CustomerService #CareerGrowth #RemoteWork #TexasResident
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