• Job Description

  Req#: Crossroads-1996M

  Company Description

  STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

  STCU offers excellent benefits:
  • Paid time off plus 11 paid holidays!
  • Medical, dental, vision and life insurance
  • Training and career development
  • Success sharing plan
  • 401(k) matching contributions
  • Tuition reimbursement

  An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits
  Salary range: $22.94- $32.12 per hour

  Job Description

  The Teller Specialist encompasses a high level of engagement with team members, proficiency, accuracy, and efficiency while serving members stated and unstated needs providing unparalleled service with financial direction, offering appropriate products, and service referrals. This position serves as a mentor and trainer to others on the Teller line.

  Core Job Requirements/Outcomes

  • Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
  • Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
  • Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

  Other Essential Functions

  • Maintain knowledge and communicate updates with credit union products, services, regulations, policies, and procedures.
  • Assist team members as needed for efficient operations of the branch with mentoring/training, troubleshooting, side duties, assisting with balancing challenges, evaluating holds for uncollected funds, and transaction overrides, etc.
  • Organize daily operations including scheduling, cash orders, reviewing overtime, teller meetings/showtimes, and safe deposit box entries.
  • Assist leaders with team member review/development input, interviews for selection of team members, detracting member surveys, resolving member issues and certification items.

  Qualifications

  Education: High school diploma or equivalent required.

  Job Experience: At least five years previous Teller or financial services experience. Demonstrated proficiency in the Teller role at STCU may be considered.

  Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

  Physical Abilities

  • Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
  • Must be able to sit or stand for extended periods of time.
  • Occasionally lift, pull/push, and carry up to 25 pounds.

  Work Environment

  • Highly interactive environment requires the ability and desire to actively engage members.
  • Frequent computer use at a workstation
  • Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
  • Exposure to high-stress, fast-paced, deadline-oriented environment.

  Additional Information

  Please review our website for more information at www.stcu.org/careers.

• About the company

  Spokane Teachers Credit Union is a credit union chartered in the state of Washington or North Idaho.

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