Summary of Job Descriptions

The remote and hybrid Helpdesk Support representatives are responds to and diagnoses problems through phone, email, and chat with Store Associates or PRG associates (depending on project), ensuring satisfactory customer service. This position recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution. This position follows up to ensure timely resolution of all problems.

You’ll get a chance to:

• Provide phone support/training for Panda applications for projects
• Resolve IS technical problems or escalate to the next level of support
• Interface directly with Store associates or Support Center associates via phone or e-mail
• Identify gaps and opportunities based on support/training requests
• Work closely with other IT staff to ensure clear communication on outstanding issues and customer problems
• Organize and prioritize daily work activities

How we reward you:

• Hybrid Work schedule
• 401K with company match
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships

#LI-CH4 #LI-Hybrid

Your background & experience:

• Technical ability to troubleshoot PC hardware, connectivity, and network issues
• Communicate effectively with internal and external personnel, both verbally and in writing
• Degree in IT related field highly desirable
• Excellent customer service skills
• Successful completion of initial and periodically required training
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
• If hired, successful completion of store training

Abilities:

• Ability to work in a fast-paced, detail-oriented environment
• Flexible to work on weekends
• Self-starter, self-disciplined and able to work unsupervised

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.