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Temporary Onboarding Specialist
This job is now closed
Job Description
- Req#: 25-866
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supporting members during their transition to a health plan, making a meaningful impact on their healthcare journey
- Engaging work environment with extensive telephonic communication
- Chance to utilize telehealth technologies for clinical care and management services
- Work with a diverse population and make a difference in community health
What to Expect (Job Responsibilities):
- Serve as the primary contact and advocate for new members until their care team is established
- Document members' current healthcare services and new service requests
- Schedule initial nurse intake visits for new members
- Provide clinical care to members through telehealth technologies
- Utilize motivational interviewing techniques to engage members in the onboarding process
What is Required (Qualifications):
- Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan
- 5+ years' experience in a related field
- 1+ years' experience working in outreach or with individuals facing complex challenges
- Familiarity with data entry and querying databases
- Excellent communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Experience identifying unmet healthcare needs and escalating to appropriate individuals
- Experience with electronic medical record and care management systems
- Bilingual proficiency preferred
- Knowledge of medical terminology
- Experience working in a multi-cultural setting
#HealthcareServices #OnboardingSpecialist #Telehealth #CommunityHealth #CareerOpportunity
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