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Temporary Remote Customer Support Representative, Professional Services
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Job Description
- Req#: 14675
Employer Industry: Non-Profit Health Organization
Why consider this job opportunity:
- Salary of $20.00 per hour
- Potential for performance-based incentives up to a specified percentage of base pay
- Fully remote position with a complete home office setup provided
- Access to extensive professional development resources, including the Heart U corporate university
- Generous Paid Time Off (PTO) starting at 16 days per year, plus 12 paid holidays
- Commitment to work-life harmonization and employee well-being through various benefits
What to Expect (Job Responsibilities):
- Provide tier I technical support for customer inquiries related to Emergency Cardiovascular Care (ECC) and CPR training products
- Respond to email inquiries and provide timely, accurate information to customers
- Update and maintain customer online records and enter data accurately in CRM tools
- Assist customers by adapting technical responses from multiple applications and escalating concerns as needed
- Collaborate with sales staff to ensure consistent and efficient resolution of customer issues
What is Required (Qualifications):
- Minimum of three (3) years of experience, including at least two (2) years in a customer service or call center environment
- At least one (1) year of experience providing first-level technical support
- High School diploma or equivalent
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, including Word and Outlook
How to Stand Out (Preferred Qualifications):
- Two (2) years of experience with Customer Relationship Management (CRM) systems, preferably Microsoft Dynamics
- Familiarity with Learning Management Systems (LMS)
- Experience with Microsoft Excel
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