• Job Description

  Req#: STUDE001137
  The Temporary Student Accounts Specialist at Los Angeles Pacific University plays a key role in guiding and supporting our diverse student body through all aspects of financing their education. This position primarily focuses on financial aid advising and accounts receivable, while consistently providing high quality, customer-focused service to students and staff.
  
  Number of open positions: 1
  
  Application Materials: Please submit a PDF version of your resume/CV and list of your current references. We need at least two professional references that have served in a supervisory role. Cover letter is optional, and not required. If you would like to upload additional documents, please feel free to upload additional documents under the "Documents Section". This section is located after "Links" and before "Questions" in the application. Note to applicant: The email address you use to apply with, will be your username for your account and all email notifications. Questions, please email careers@lapu.edu.
  
  Compensation: Grade 6: $20.11 - $25.13 (non-exempt/hourly)
  
  Primary work location - Remote: This position is classified as "Remote" Home Office *Employee's home office must be located in a state LAPU is registered in (AZ, AR, CA, CO, FL, GA, IL, KS, MN, MO, MT, NM, NC, OH, OR, PA, TX, TN, VA, WA, WI). The classification of this position is subject to change based on business needs, job performance, etc. If an employee changes their physical location/residence to another state it could impact future employment.
  
  Remote Expectation: We expect our employees to be able to fulfill their LAPU responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours.
  
  Schedule: In order to accommodate our student's needs and schedules, candidates must be willing to work one late shift during the week during the Pacific time zone. Hours are M-F 8 am - 5:00 pm PST. One late shift per week from 10 am to 6:30 pm PST will take place between T-TH, depending on the department's needs.
  
  Required Experience / Education
  
  
  • Christian Commitment: Vital Christian faith and lifestyle
  • Supportive of the evangelical mission and purpose of Los Angeles Pacific University
  • Associate's degree
  • Minimum 2 years previous experience in one or more of the following areas: student financial aid, student accounts/bursar office, customer-based accounting positions (e.g. collections, loan administration), customer service, or closely related field
  • Intermediate level experience with Microsoft Office (Word, Excel), Gmail, and Google Suite (including Google Sheets)
  
  
  Desired Experience / Education
  
  
  • Bachelor's degree
  • 2+ years of direct experience in a university or higher education setting, specifically in financial aid or student accounts.
  • Experience with federal and state financial aid regulations (e.g., Title IV), students collections processes
  • Experience with specific student information systems (SIS) and customer relationship management systems (CRM) relevant to the university (e.g., Banner, Workday, Salesforce, etc.).
  
  
  Essential Functions
  
  Financial Aid:
  
  
  • Provide financial counseling and financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies.
  • Work with the Financial Aid Office to resolve information discrepancies. Reconcile admission status with financial aid applications.
  • Maintain current knowledge of federal, state, and institutional programs, regulations, policies, and procedures.
  • Serve as the main point of contact for students with the Financial Aid Office.
  • Troubleshoot student accounts to ensure funds are received including following up with students regarding any missing documents, unit/program changes, enrollment delays, and the satisfactory academic progress appeals process.
  
  
  Student Accounts/Business Services:
  
  
  • Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds.
  • Run student account reports, analyze student accounts and records for accuracy and completion.
  • Contact students regarding past due accounts and provide due diligence in collecting money owed to the university.
  • Process student requests for refunds as required by federal regulations and University policies/procedures.
  • Communicate to students in a clear and concise manner, update comments and document all conversations in the appropriate area of the student management system.
  • Walk through the payment plan process with students.
  • Work with students that are in external and internal collections.
  • Contribute to student information system process improvements and troubleshooting as needed.
  • Assist with additional tasks, projects and requests as needed.
  
  
  Enrollment/Admission:
  
  
  • Work closely with Enrollment Counselors to ensure applicants are receiving up to date financial information as well as moving forward with the admissions process.
  • Work closely with the Admissions Department to ensure prospects/applicant's questions are addressed.
  • Perform general admission related tasks including tracking and follow-up to secure missing documents.
  • Participate in the New Student Welcome events.
  
  
  Student Success:
  
  
  • Work closely with Success Coaches to ensure student financial aid questions are answered.
  
  
  Customer Service:
  
  
  • Provide information to prospective students regarding LAPU's academic programs and calendar including the application process, financial aid programs, eligibility requirements, and military programs and benefits.
  • Provide proactive outreach to students from applicant to degree conferred.
  • Manage student concerns that are financial related.
  • Use contact methods such as text, call and email effectively to manage efficient communications with students.
  
  
  Missional Expectations
  
  All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.
  
  Knowledge, Skills, and Abilities
  
  
  • Exceptional customer service skills including:
    
    • Minimum 2 years previous experience in student financial aid, student accounts (bursar's office), customer-based accounting positions (e.g. collections, loan administration) or closely related field.
    • Outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations.
    • Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications.
    • Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students.
    • Ability to exercise appropriate personal initiative and accountability.
  • Intermediate level experience in Microsoft Office Word, Excel, Gmail, and Google Suite including Google Sheets.
  • General familiarity working in database systems including data entry, queries, and running reports.
  • Ability to accurately perform key mathematical functions (e.g. addition, subtraction, multiplication, division).
  • Familiarity with the use of standard office equipment (e.g. copier, fax, scanner, etc.).
  • Ability to handle sensitive information in a confidential manner.
  • Proven ability to execute instructions accurately and in a timely manner.
  • Strong administrative, organizational, and prioritization skills.
  • Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads.
    
    • Must be available to work flexible hours, typically including one extended night per week
  • Self-starter with the ability to work in a team-based, fast-paced atmosphere.
  • Ability to interpret, adapt, and apply guidelines and procedures in a complex university setting.
  • Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision.
  • A positive, cooperative, Christ-like attitude supportive of the University and its mission.
  
  
  Mental Demands
  
  
  • Ability to gather data, compile information, and prepare reports
  • Ability to investigate, analyze information, and draw conclusions
  • Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems
  • Ability to maintain confidentiality and manage confidential information
  
  
  Physical Demands
  
  This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
  • Ability to stand, walk, and sit for extended periods of time.
  • Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.
  • Visual acuity to read words and numbers.
  • Speaking and hearing ability sufficient to communicate in person or over the telephone.
  • Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds.
  
  
  Technologies
  
  
  • Google Suite: Gmail, Google Docs, Google Sheets, Google Slides, Google Meets
  • Microsoft Office Suite: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
  • Communication and collaboration: Slack, Zoom (or similar virtual meeting platform)
  • Student Information Systems: Jenzabar
  • Student Engagement Platforms: Pathify
  • CRM and Financial Platforms: Salesforce, Nelnet
  
  
  Non-discrimination Statement
  
  The University seeks to provide equal employment opportunities and is dedicated to the principle that access to employment opportunities be accorded to all employees and applicants on the basis of individual qualification and without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), color, sex (including childbirth, breast feeding, and related medical conditions), national origin, ancestry, citizenship status, uniform service member status and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical),medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
  
  The University is a Christian University of higher education. It is governed by a self-perpetuating Board of Trustees. The University reserves the right to maintain its heritage and destiny as a Christian witness in higher education and asserts its right to employ and retain only those persons who subscribe to and support Our Identity and Statement of Faith.
  
  This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.
  
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor.

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