• Job Description

  Req#: C9334-24-1140?language=en&page=769&sort=publicationDateDesc

  Job summary

  About the role:

  We are looking for 2 enthusiastic Receptionist staff to undertake responsibility for maintaining the security of the reception area. You will act as the first point of contact for visitors and liaison with the unit teams.

  The shift patterns include weekend work.

  About the team:

  The reception team consists the Therapeutic Security Team, including the Head of Reception and a number of receptionists on the rota.

  Main duties of the job

  The post holder is required to ensure that the maintenance and monitoring procedures are implemented for the physical security components of the service.

  The post holder will contribute to the dissemination and review of security procedures.

  Electronically carry out regular checks of security keys ensuring that all checks are recorded and discrepancies are reported

  Provide information and advice to a range of professionals with different needs - ward staff, patients, professional visitors, carers and contractors.

  Conduct physical searches of personnel and belongings prior to entering the ward - visitors, carers, patients and contractors.

  The post holder will assist with the co-ordination of actions in the event of a fire or similar emergency situation.

  The post holder will ensure the perimeter of the unit is safe and secure by performing frequent perimeter checks on a daily basis.

  Escorting patients returning from section 17 leave back to the ward when required

  To support staff in their use of the key management system. Assist staff in theevent of problems by making use of the Traka technical support line. Ensure that the key management system is operated in accordance with the River House Key Management Protocol including producing regular key checks and Ascom handset audits.

  Post Holders may be asked to provide driving services for the Forensic Service, if needed.

  About us

  About the location:

  River House is set in the grounds of Bethlem Royal Hospital, Beckenham.

  Benefits:

  We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer

  Some of our benefits are highlighted here:

  • Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.

  • Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
  • Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • Car lease, our staff benefits from competitive deals to lease cars
  • NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

  We look forward to receiving your application.

  Additional contact information

  Micah Egyapong-Otoo. Head of reception

  micah.egyapong-otoo@slam.nhs.uk

  Date posted

  27 September 2024

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £31,081 to £33,665 a year per annum inclusive of HCAS pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  334-NCL-6613943-TA

  Job locations

  River House, Bethlem Royal Hospital

  Monks Orchard Road

  Beckenham, Kent

  BR3 3BX

  
  

  Job description

  Job responsibilities

  Ensure all staff are inducted and trained in the use of the key management system, Ascom and buddi security devices and to ensure an effective and secure front of house service is offered across the secure reception desks within the Forensic Services.

  Assist with the induction & training programme for new staff. This includes supporting patients leaving and entering the building, Family& carer and official visitors.

  To assist in the recruitment, both in the short-listing process and interviewing for the band 2 security support staff

  To be responsible for the arrangement of mandatory training of the band 2 security support staff

  To hold 1 2 1 supervision sessions on a monthly basis with the security support staff.

  To assist with any management issues regarding band 2 security support staff performance in line with Trusts Disciplinary Policy

  To ensure that all information is kept up to date and maintained in good order.

  To ensure that all Security equipment in used are maintained in good order.

  Ensure that all Therapeutic security teams carry out a clear and precise handover at the end of each shift and documented all events as appropriate.

  Ensure that all patients returning from leave go through a thorough security screening and are escorted back to the ward. Also to demonstrate an understanding of the responsibilities in relation to patients property and valuables, respecting cultural believe and values.

  Ensure all Carers/relatives/visitors go through the Proscreen 200 metal detector screening in the Reception waiting area before proceeding onto the unit.

  Record, report and take action on all breaches of security, update and evaluate all existing security systems on a regular basis

  Ensure that access to the unit is given only to authorise staff registered on the Traka key management system and approved visitors and to ensure the prevention of unauthorised persons gaining access to the secure unit.

  Assist in the training of staff as required, specifically in relation to:

  • Ligature
  • Section 17 training
  • MSU/ LSU Search and security training SEE,THINK,ACT DH (2015)

  Have an excellent knowledge on how to use the charter box radio communication equipment, Ascom and wall panic alarm system and search equipments and will be able to assist others with their use.

  Report all incidents relating to patient searches security issues using Trust policy, local procedure and directly to the security management team.

  Liaise where appropriate with other wards/clinical teams in the Trust under the direction of the security management team.

  Carry out environmental checks of the unit as scheduled.

  Support room searches with the ward staff and on behalf of the security team.

  Assist the ward in setting up patient buddi profile and room bookings during out of hours.

  Job description

  Job responsibilities

  Ensure all staff are inducted and trained in the use of the key management system, Ascom and buddi security devices and to ensure an effective and secure front of house service is offered across the secure reception desks within the Forensic Services.

  Assist with the induction & training programme for new staff. This includes supporting patients leaving and entering the building, Family& carer and official visitors.

  To assist in the recruitment, both in the short-listing process and interviewing for the band 2 security support staff

  To be responsible for the arrangement of mandatory training of the band 2 security support staff

  To hold 1 2 1 supervision sessions on a monthly basis with the security support staff.

  To assist with any management issues regarding band 2 security support staff performance in line with Trusts Disciplinary Policy

  To ensure that all information is kept up to date and maintained in good order.

  To ensure that all Security equipment in used are maintained in good order.

  Ensure that all Therapeutic security teams carry out a clear and precise handover at the end of each shift and documented all events as appropriate.

  Ensure that all patients returning from leave go through a thorough security screening and are escorted back to the ward. Also to demonstrate an understanding of the responsibilities in relation to patients property and valuables, respecting cultural believe and values.

  Ensure all Carers/relatives/visitors go through the Proscreen 200 metal detector screening in the Reception waiting area before proceeding onto the unit.

  Record, report and take action on all breaches of security, update and evaluate all existing security systems on a regular basis

  Ensure that access to the unit is given only to authorise staff registered on the Traka key management system and approved visitors and to ensure the prevention of unauthorised persons gaining access to the secure unit.

  Assist in the training of staff as required, specifically in relation to:

  • Ligature
  • Section 17 training
  • MSU/ LSU Search and security training SEE,THINK,ACT DH (2015)

  Have an excellent knowledge on how to use the charter box radio communication equipment, Ascom and wall panic alarm system and search equipments and will be able to assist others with their use.

  Report all incidents relating to patient searches security issues using Trust policy, local procedure and directly to the security management team.

  Liaise where appropriate with other wards/clinical teams in the Trust under the direction of the security management team.

  Carry out environmental checks of the unit as scheduled.

  Support room searches with the ward staff and on behalf of the security team.

  Assist the ward in setting up patient buddi profile and room bookings during out of hours.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE A Level/NVQ/ Certificate Level II/III

  Desirable

  • Degree level

  Knowledge

  Essential

  • Ability to understand and carry out assigned tasks and instructions.
  • Able to train / induct staff at all grades/disciplines.
  • Understanding of and ability to undertake audits.

  Desirable

  • Knowledge of key management system software.
  • Knowledge of Buddi tracking system software
  • Knowledge of security procedures
  • Knowledge of performing searches

  skills and Abilities

  Essential

  • Effective communication and positive interpersonal skills.
  • Ability to recognise inappropriate behaviour and set/maintain boundaries.
  • Able to participate in teaching for staff as required and the direct supervision.
  • Ability to manage front of house service

  Desirable

  • Able to assess priorities and delegate appropriately.
  • Ability to manage, organise and develop data management and storage systems.
  • Ability to work in an autonomous way.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE A Level/NVQ/ Certificate Level II/III

  Desirable

  • Degree level

  Knowledge

  Essential

  • Ability to understand and carry out assigned tasks and instructions.
  • Able to train / induct staff at all grades/disciplines.
  • Understanding of and ability to undertake audits.

  Desirable

  • Knowledge of key management system software.
  • Knowledge of Buddi tracking system software
  • Knowledge of security procedures
  • Knowledge of performing searches

  skills and Abilities

  Essential

  • Effective communication and positive interpersonal skills.
  • Ability to recognise inappropriate behaviour and set/maintain boundaries.
  • Able to participate in teaching for staff as required and the direct supervision.
  • Ability to manage front of house service

  Desirable

  • Able to assess priorities and delegate appropriately.
  • Ability to manage, organise and develop data management and storage systems.
  • Ability to work in an autonomous way.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  South London and Maudsley NHS Foundation Trust

  Address

  River House, Bethlem Royal Hospital

  Monks Orchard Road

  Beckenham, Kent

  BR3 3BX

  
  

  Employer's website

  https://www.slam.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  South London and Maudsley NHS Foundation Trust

  Address

  River House, Bethlem Royal Hospital

  Monks Orchard Road

  Beckenham, Kent

  BR3 3BX

  
  

  Employer's website

  https://www.slam.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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