Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Third-Party Payments Specialist is responsible for understanding, set up and execution of payment structures for all lines of retirement services business. Responsibilities include reviewing contracts, fee schedules and payment request forms; setting up one-time, ongoing, and specialized manual payments; provide data and direction to internal partners for fee set up and plan expense account reallocations; respond to inquiries from both internal partners and external customers. This is a client facing position with all activity having direct client and financial impact as well as regulatory and participant/plan reporting.

What you will do

• Triage, process and QC Third-Party Payment setup and change requests by interpreting contracts, fee schedules and payment request forms to ensuring the request is in good order before processing across all segments and plan types in the Empower Recordkeeping System
• Participate in the administration of the special allowance payment programs that are offered
• Question setup inconsistencies, e.g. contract/fee schedule does not support the payment and non-standard requests
• Ensure a consistent high level of service and quality is achieved by intervening as needed to ensure our internal partners and external customers are getting their needs met.
• Provide and coordinate the necessary data and direction to internal teams to complete TPA fee set up and plan expense account reallocations
• Inquires or questions, may be received via telephone, during internal and external customer meetings, Service Request or via email
• Take ownership and drive outstanding items to resolution by following up with applicable teams, contacts or by effectively utilizing systems to research payments issues at the plan and or participant level
• Collaborate and consult with multiple internal partners across the organization, including Relationship Management, Client Service, Fees & Billing, Implementation, Deconversions, Money In, Money Out, Plan Change, Fund and Fee Change Set Up Teams, Technology and Sr. Leadership; as well as our external customers, including: Brokers, Broker Dealers, Registered Investment Advisors, Advisory Firm, TPA's, Plan Sponsors and other third parties that payments could be made to
• Research and resolve all open items in SAP related to outstanding payables
• Create formulas and utilize other functions in Excel to calculate special manual payments or adjustments; QC large volumes of work and determine differences as needed for issue resolution
• Analyze and interpret legal agreements, fee schedules, plan directives, and payment request forms to ensure payments can be supported as requested prior to set up
• Utilize multiple systems including EASY, SAP, WEBI, PRISM, OnBase, CIRRUS, Blackline, PSC, Avaya One X and Microsoft Office

What you will bring

• Bachelor's degree in accounting, Business, Finance, related field, or equivalent work experience
• 3+ years' experience in mutual fund, broker dealer back office or accounts payable/ accounting experience
• Fingerprinting required

What will set you apart

• Results oriented with ability to effectively manage multiple tasks and projects simultaneously with a sense of urgency meeting all expected deadlines
• Intermediate Excel, Word and Access skills preferred
• Excellent communication skills and the ability to communicate with a diverse audience
• EASY, CIRRUS and SAP experience preferred
• Problem solver, attention to detail and independent thinker

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range
$48,300.00 - $66,450.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:
09-12-2024

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