All Copy Products
Tier 1 Helpdesk- software installation technician (Colorado, Denver Downtown)
This job is now closed
Job Description
- Req#: 6680873
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Provide technical support to a large client base
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Resolve support requests professionally and efficiently
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Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress.
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Install software
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Contribute to a highly-productive team environment
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PC and Mac support
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Active Directory management
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Proficient in Microsoft Office, Exchange and Office 365
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Basic computer security concepts
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Minimum of High School diploma
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A+ certification
Help Desk Support Engineer
Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support for fm audit software installation. You must have strong customer service skills, proficiency with Microsoft Office, and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm. This position pays $20-$22 per hour based on credentials and experience.
Essential Responsibilities:
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Requirements
Knowledge/Skills Required:
Education/Experience Required:
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About the company
All Copy Products, one of the largest independently owned companies in the Mountain West Region, specializes in technology products for Copying, Managed Print Services, Document Management, Production and Wide Format printing equipment, Supplies, IT an...
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