• Job Description

  Req#: a5fb21d3-7389-4615-82d8-72e351fc5b69

  Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!

  
  

  At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it . We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.

  
  

  Learn more about PadSplit here

  
  

  The Role We Need:

  
  

  We are seeking a Support Agent who is detail-oriented, hard-working, and a natural problem solver with a positive attitude. You will embrace a variety of responsibilities with enthusiasm and contribute to our unique company culture while upholding our core principles and values. As part of our Customer Experience Team, you will collaborate with a dynamic group of agents to deliver exceptional, five-star support to PadSplit members.

  
  

  The Person We Are Looking For:

  
  

  The ideal candidate is adaptable, empathetic, and a strong communicator. You thrive in fast-paced environments, are quick to learn new systems and processes, and are passionate about providing outstanding customer service. You have a knack for multitasking, possess excellent organizational skills, and approach challenges with a can-do attitude. Your ability to remain calm under pressure and your commitment to excellence make you a perfect fit for our team.

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  Here’s What You’ll Do Day-To-Day:

  • Deliver High-Efficiency Support: Provide first-level support to PadSplit members via email, live chat, and phone.
  • Solve Problem: Troubleshoot and resolve member issues related to memberships, billing, and property inquiries, delivering timely, accurate, and member-focused resolutions.
  • Document & Escalate: Document and escalate complex issues to Tier 2 support or appropriate departments.
  • Continuously Improve: Continuously update and expand knowledge of PadSplit's services, policies, and procedures.

  
  

  Here’s What You’ll Need To Be Successful:

  • 2+ Years of Customer Service: Proven experience in a high-volume customer service or support environment.
  • Tech & Systems Proficiency: Upper intermediate computer skills and level of experience with Google Suite. Proficiency with customer support software and tools (e.g., Zendesk, Atlas).
  • Problem Solving Skills: Strong problem-solving ability and attention to detail.
  • Change Agility: A proven ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly.
  • Availability: Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance.
  • Remote Discipline: High-speed internet and the self-motivation to hit targets in a fully remote, fast-paced setting.

  
  

  The Interview Process:

  • Your application will be reviewed for possible next steps by the Hiring Manager.
  • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
  • If warranted, the next step would be a back-to-back video interview with the CX Team Leads & Manager for 1 hour and 15 minutes. For this interview, a candidate will perform a live mock ticket assessment and mock call simulation.
  • If warranted, then we move to contract!

  
  

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  $9,600 - $9,600 a year

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  Job Type: Full-time Independent Contractor

• About the company

  PadSplit offers clean, modern furnished rooms for rent to community members at an affordable weekly fee, including utilities, WiFi, laundry access, 24/7 telemedicine service and more. See available homes today.

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