PerfectServe
Tier 1 Support Specialist (Remote - U.S.)
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Job Description
- Req#: 5734459004
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Salary of $19/hour with a comprehensive benefits package effective from day one of employment
- Remote-first work environment offering flexibility
- Health, Dental, Vision, Life, and Disability Insurance options available immediately
- 401K with matching contributions and immediate vesting
- 17 company holidays, 2 floating holidays, and a competitive paid time off policy
- Opportunities for internal advancement within the organization
What to Expect (Job Responsibilities):
- Field incoming client communications via phone, chat, and online customer portal
- Assist end-users with administering their PerfectServe applications
- Train end users on the effective use of PerfectServe's phone, mobile, and web applications
- Conduct troubleshooting related to message delivery and content issues, identifying root causes and implementing solutions
- Collaborate with other teams on escalated technical issues to ensure seamless customer support
What is Required (Qualifications):
- Strong technical aptitude and excellent analytical skills
- Exceptional written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize competing tasks
- High customer empathy and outstanding customer service skills
- Access to high-speed internet and availability to start in February 2026
How to Stand Out (Preferred Qualifications):
- Willingness to work evenings, weekends, and holidays as needed
- Experience in technical support or customer service roles within the healthcare sector
- Familiarity with clinical communication and scheduling technologies
- Ability to collaborate effectively with healthcare professionals and IT personnel
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #PatientCare
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Learn about our unified healthcare communication solutions, including HIPAA compliant messaging for hospitals, physician practices, and more.
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