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Tier 3 CX Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 929039
Employer Industry: Clean Energy and Climate Technology
Why consider this job opportunity:
- Competitive salary and equity options
- Opportunity for career advancement and growth within a fast-growing, mission-driven company
- Work in a high-trust, high-ownership environment
- Make a positive impact on the transition to a resilient, distributed energy grid
- Join a passionate team dedicated to simplifying and equitably expanding access to clean energy
What to Expect (Job Responsibilities):
- Lead the resolution of complex customer support issues and high-priority escalations
- Provide proactive frontline support via email and phone to enhance customer experiences
- Coordinate with customers and installation partners to troubleshoot system performance and service tickets
- Collaborate with cross-functional teams to keep customers informed during technical or post-installation issues
- Identify recurring issues and drive process improvements across customer communication and internal workflows
What is Required (Qualifications):
- 3-5+ years of experience in residential solar and battery storage
- Strong technical knowledge of systems, such as Tesla Powerwall and FranklinWH aPower
- Proven ability to manage executive-level customer escalations
- Exceptional written and verbal communication skills with a solutions-oriented approach
- Capability to manage multiple priorities in a fast-paced, cross-functional environment
How to Stand Out (Preferred Qualifications):
- Experience with support platforms such as HubSpot, Front, and Scoop
- Knowledge of permitting, interconnection, and utility-facing processes
- Familiarity with VPP, DER aggregation, and demand response technologies
- NABCEP certification or equivalent technical training
#CleanEnergy #CustomerExperience #CareerGrowth #TechnicalSupport #ClimateTech
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