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TikTok Shop Operations Specialist
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Job Description
- Req#: 5536631004
Employer Industry: Dietary Supplements
Why consider this job opportunity:
- Join a rapidly growing company in the health and wellness industry
- Opportunity for career advancement and growth within the organization
- Work in a dynamic and innovative environment with passionate teammates
- Engage in a role that directly impacts customer experience and satisfaction
- Competitive compensation and benefits package
What to Expect (Job Responsibilities):
- Respond to all post-purchase customer service messages on TikTok Shop, including complaints, questions, and return/refund requests
- Monitor and resolve shipping issues such as delays, damaged, or lost packages
- Track and manage inventory across TikTok Shop and warehouse systems to avoid overselling or stockouts
- Analyze order and return data to spot trends and support customer satisfaction improvements
- Maintain accurate listing and fulfillment settings in TikTok Shop, including handling time and shipping policies
What is Required (Qualifications):
- Bachelor's degree in business, supply chain, marketing, or a related field preferred
- 1-2 years of experience in eCommerce operations, logistics, or customer service
- Must be comfortable answering customer questions and inquiries 7 days a week
- Strong problem-solving skills and a customer-first mindset
- Capable of multitasking and working effectively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with TikTok Shop operations
- Familiarity with warehouse management systems and 3PL platforms
- Data-driven mindset with the ability to identify inefficiencies and suggest improvements
- Results-hungry self-starter with a proven track record of growing sales
- Exceptional communication skills and professionalism when interacting with customers and internal teams
#DietarySupplements #eCommerce #CustomerService #CareerOpportunity #FastPacedEnvironment
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