• Job Description

  Req#: R202455791

  Company

  Cox Automotive - USA

  Job Family Group

  Vehicle Operations

  Job Profile

  Title Specialist II

  Management Level

  Individual Contributor

  Flexible Work Option

  No remote option; must work at a specified Cox location

  Travel %

  No

  Work Shift

  Day

  Compensation

  Hourly base pay rate is $21.25 - $31.92/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

  Job Description

  The Title Specialist II is responsible for providing guidance and communicating DMV information to users in clear terms.

  • Provide an exceptional client experience.
  • Resolve issues with customers as they are presented either upon discovery or in response to a client call.
  • Work exception queues identified by the system.
  • Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
  • Request power of attorney (POA) from clients.
  • Complete title validation.
  • Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
  • Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
  • Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services.

  Minimum Requirements:

  • High School Diploma/GED and 3 years’ experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.

  Preferred Requirements:

  • DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly preferred.
  • Strong problem-solving skills and the ability to exercise sound judgment highly preferred.
  • Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is highly preferred.
  • Strong computer and data entry skills preferred.
  • Notary highly preferred.

  Drug Testing

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  Benefits

  Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

  About Us

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

  
  

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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