• Job Description

  Req#: 89275

  PAM CUT // Center for an Untold Tomorrow invites applications for the position of Tomorrow Theater Lead Concessions Attendant. This role is the first point of contact for visitors in regards to Concessions at the Tomorrow Theater. Responsibilities include set-up and closing procedures, menu development, inventory management, serving food and beverages, process sales transactions, and addressing general inquiries.

  Duties & Responsibilities

  • Provide support to the Operations Manager in day to day operations
  • Oversee in the set-up and closing procedures of the concession stand
  • Taking inventory of supplies and equipment, and ensuring product counts are correct before, during, and after events
  • Assist with ordering supplies
  • Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
  • Prepare and serve food and beverages to customers
  • Operate the point of sale (POS) system and handles transactions
  • Perform cash drawer reconciliation at the beginning and end of each shift
  • Proactively interact with guest by providing information regarding concession items, films, and events
  • Keep the concessions area clean, sanitary, and safe in compliance with OSHA and Health Department regulations. Cleaning the auditorium between events, disposing of trash and recycling
  • Perform basic maintenance on machines and equipment, as needed
  • Maintain concession stand records with information on products used and food served to customers
  • Complete inventory sheets daily, noting supplies that need to be replenished
  • Check customers' identification and confirm that they are of legal drinking age

  Secondary or Additional Responsibilities

  • Assist Operations Manager with menu and drink development
  • Assist with training and onboarding Concessions Attendants
  • Collaborate with the management team to implement and improve processes
  • Adhere to company standards and service levels to increase sales and minimize costs
  • Performs other related duties as assigned

  Supervisory Responsibilities

  • No supervisory responsibility

  Institutional Responsibilities

  • Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
  • Contribute to and support the Museum's strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
  • Promote equity and inclusion goals and have a “people first” mindset

  Required Knowledge & Skills

  If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

  • Experience working in high volume, fast paced environments
  • Enthusiasm for helping people
  • Excellent communication skills
  • Comfortable with presenting information and making announcements to large and small groups of people in a public setting
  • Be respectful of diverse identities
  • Comfortable with and desire to engage with all visitors
  • Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
  • Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
  • Must use discretion with confidential information

  Education, Formal & Informal Experience, Training Required, Certification, Etc.

  • High school diploma or GED and or 2 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
  • Valid OLCC permit and Food Handlers preferred
  • Experience with point of sale systems and cash handling

  Job Conditions

  • Schedule/Hours: Wednesday to Friday from 4:00pm - 10:00pm and Saturday to Sunday from 2:00pm to 10:00pm (Days and hours subject to change based on business need)
  • This position requires working weekends, occasional holidays, evenings and special events as necessary
  • Works with technology to facilitate the check out process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
  • Works directly with the public
  • Staff may occasionally appear in photos or videos shared on social media, as the venue is a public space

  Physical Activities

  • Remaining stationary for prolonged periods of time
  • Occasionally lift, carry, push, or pull up to 50–160 lbs, with or without assistance. Employees are expected to prioritize safety, use sound judgment when lifting, and seek help from others or use equipment as needed. Large kegs can be moved with assistance
  • Frequent typing and repetitive motion on point of sale system
  • Frequent communicating with visitors and staff
  • Frequent reaching and grasping for objects such as popcorn, drinks, and credit cards
  • This is not a complete representation of all physical requirements

  Benefits

  • This role is non-exempt/hourly and full-time
  • Budgeted compensation is within pay grade D ($18.31 min - $21.05 mid - $23.81 max), depending on experience
  • Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
    • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
    • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
  • Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
  • Paid time off: 7 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
  • Monthly Museum contribution for public transit, parking, or bike to work plan
  • Museum admission & lectures, programs, and gift shop discounts
  • R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

• About the company

  The Portland Art Museum in Portland, Oregon, United States, was founded in 1892, making it one of the oldest art museums on the West Coast and seventh oldest in the US.

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