• Job Description

  Req#: 604541

  JOB SUMMARY: Responsible for assisting in the development, implementation, update and follow through and sustainment of the Universal Epic Universe (Epic) Operational training program and Learning Management System (LMS). Creates supplemental training materials and conducts training for Epic Team Members.

  MAJOR RESPONSIBILITIES:

  • Oversight of assigned Operational training programs and initiatives in support of the company’s training plan objectives and brand essence. Includes all assigned administration, facilitation, associated documentation and required communication for classroom and field training. Ensuring materials and presentations are current and relevant.
  • Provides continual support of Guest Service and Theming through in-park coaching and providing feedback based upon observations. Continuously evaluates service to ensure quality and consistency to the Guest and Team Member experience.
  • Responsible for the creation and updates of the new digital OJT formats for SuccessFactors Learning. To include OJT checklists, assessments and sign off items. Ensures accuracy and data integrity being submitted to the system as well as reported out.
  • Develops, maintains, and updates information within the Learning Management System, including but not limited to: items, libraries, curricula, and assignment profiles; serves as first tier LMS support for operational and interdepartmental partners; work with partners to administer certifications and update LMS data as needed.
  • Support the creation and updates to LMS training documentation such as user guides, SOPs, and Guided Training Resources.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

  EDUCATION: Associate’s degree (AA) is preferred.

  EXPERIENCE: 3+ Years training and/or LMS experience required. Experience in the service industry or related field required; or equivalent combination of education and experience.

  ADDITIONAL INFORMATION: Coordinates and facilitates training classes for Team Members for respective client group(s). Maintains LMS system data. Assists in development, implementation, and sustainment of the Universal Orlando operational training program and LMS integration training program.

  Your talent, skills and experience will be rewarded with a competitive compensation package.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

  Universal Orlando Resort. Here you can.

  Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

• About the company

  Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

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