• Job Description

  Req#: 4150

  The position is responsible for providing training support for the KFC Service Desk and conducting field-level training support to build ARLs and RGMs operational know-how. Training Specialist Role includes the development, coordination, facilitation, and delivery of training programs including brand-level initiatives, new franchise operations, and process improvements. Responsible for leading effective training programs to build analyst capability and drive exceptional support in our 3600+ restaurants across the U.S.

  Job Responsibilities:

  • Conduct New Hire training including use of help desk tools, KFC operational knowledge and technical systems in the restaurant / Monitor call recordings
  • Develop, maintain, and implement training materials
  • Manage monthly incident case reviews for all L1’s; provide feedback and coaching
  • Build and lead strategy on all existing and new training documentation
  • Maintaining of training lab and equipment
  • Track training metrics, trends and dashboard of metrics based on team member skill and tenure
  • Identify, create, and conduct refresh courses based on needs of KFC/Byte Service Desk
  • Conduct field-level training as directed
  • Partner with vendors, field Ops and franchise partners as it relates to Service Desk Training and processes
  • Develop a curriculum of technical requirements for technical analyst roles
  • Communicate with Service Desk LT on all training agendas and trends
  • Work with internal SME groups and committees to improve process and procedures
  • Coordinate all training with cross functional, cross team and the help desk (interns, L1 and L2’s)
  • Develop strategy to improve soft skills for all analysts and techs

  Salary Range: $70,400 - 82,900 + eligible bonus

  Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

  At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

  This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.

  Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.

• About the company

  Yum! Brands, Inc., formerly Tricon Global Restaurants, Inc.,

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