Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Competitive salary up to $70,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health insurance and retirement plans
- Flexible work schedule with the option for remote work
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and employee development

What to Expect (Job Responsibilities):
- Develop, coordinate, and present job training and customer service program initiatives
- Identify quality standards for the call center and develop processes to evaluate training programs
- Monitor live and recorded calls to assess call center effectiveness and efficiency
- Conduct training on customer relations policies, call center systems, and communication strategies
- Maintain training records, prepare reports for quality management, and build annual training programs

What is Required (Qualifications):
- AA/AS degree in Human Resources, Organization Development, or related field required
- Minimum of 3 years' work experience in employee training and development in a healthcare setting or healthcare call center
- Strong computer literacy skills, including proficiency in Microsoft Office Suite
- Excellent verbal, written, and interpersonal communication skills
- Ability to work collaboratively in a fast-paced, changing environment

How to Stand Out (Preferred Qualifications):
- BA/BS degree in a related discipline
- Experience in a healthcare call center environment
- Knowledge of workforce management systems
- Additional training certifications or qualifications related to employee development
- Bilingual fluency in English and another language

#HealthcareServices #EmployeeTraining #CareerDevelopment #RemoteWork #QualityManagement

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