• Job Description

  Req#: 2979087
  Key job responsibilities
  Job Responsibilities:
  1- Own business goals and intervene by identifying knowledge gaps to be filled.
  2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
  3- Proactively track mapped sites performance and pre-announce training interventions.
  4- Supervise structured learning metrices and also oversee their results for the assigned sites.
  5- Managing live performance metrices end to end for the assigned sites.
  6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
  7- Maintaining data and analysis through reports on excel (as per business requirement)
  8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
  9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis.
  10- Identifying learning coaches & certifying them.
  11- Lead the individual improvement projects to enhance the business performance.
  12- Drive Quality & Learning metrics
  13- Conducting chime sessions & Class room sessions to the stake holders
  
  Key job responsibilities
  Job Responsibilities:
  1- Own business goals and intervene by identifying knowledge gaps to be filled.
  2- Proactively recommend ways and support the mapped UFF sites towards meeting business goals.
  3- Proactively track mapped stations performance and pre-announce training interventions.
  4- Supervise structured learning metrics and also oversee their results for the assigned territory and region.
  5- Managing live performance metrics end to end for the assigned territory.
  6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
  7- Maintaining data and analysis through reports on excel (as per business requirement)
  8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
  9- Partners with operations leaders while conducting sites audit to check the process compliance and fix the gaps on an immediate basis.
  10- Identifying learning coaches & certifying them.
  11- Lead the individual improvement projects to enhance the business performance.
  12- Drive Quality & Learning metrics
  13- Conducting chime sessions & Class room sessions to the stake holders
  
  A day in the life
  - Track the day to day business metrics and plan to visit the mapped stations for metric improvement
  - Involve and engage well with mapped LA/LGs for daily L&D activities
  - Offer visibility on daily reporting's and progress updatesRole requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Proven experience as a Training Specialist/ Trainer in a similar role.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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