Overview

Make your passion your career.

Are you intrigued by exploring the ways that insurance can help businesses flourish? As a Training Specialist for the Contact Center Organization, you will enhance the competencies of employees by organizing training programs that will boost their workplace performance in alliance with our company’s core values. AmTrust Financial is committed to helping employees explore their potential.

Description:

The successful candidate will be responsible for the development and delivery of training. This individual will collaborate with stakeholders and subject matter experts to provide up-to-date training courses to ensure accuracy, efficiency, and quality within the organization. This position will assist in the communication of processes, knowledge, and service excellence through training, knowledge base management, and quality analysis.

Responsibilities

• Create instructional eLearning material: courses, curriculum, student guides, and training manuals.
• Design and revamp both new and established learning models.
• Conduct training sessions in various training formats (i.e. classroom, webinars, virtual learning).
• Keep informed about new trends and tools in employee development.
• Develop audio, visual, and interactive media aids.
• Create and manage knowledge base articles to support production in delivering accurate processes and procedures.
• Monitor quality assurance through listening programs to identify customer needs and expectations.
• Travels to satellite locations to train members as needed

Qualifications

• Minimum of 3 years’ experience in related field
• Minimum of 2 years’ experience using course creation software and learning management systems.
• Proficient in Microsoft Office programs, including Excel and Power Point presentation.
• Ability to convey complex information in a way that people understand.
• Ability to work and complete projects without supervision, self-motivated.
• Understanding of quality assurance and knowledge base management.

Additional Requirements:

Require an internet speed test before offer. Requirements 30mb download and 2mb upload.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.