• Job Description

  Req#: 48685
  **Employer Industry:** Business Process Outsourcing (BPO)
  
  **Why consider this job opportunity:**
  - Opportunity for career advancement and growth within the organization
  - Paid Time Off and paid holidays to ensure work-life balance
  - Incentives & Rewards, including cash bonuses and prizes
  - Comprehensive health benefits after 90 days of employment, with access to MEC medical plans after just 30 days
  - Fun, engaging work environment with a casual dress code
  - Paid training to help you learn new skills while earning a paycheck
  
  **What to Expect (Job Responsibilities):**
  - Lead initial training and coaching sessions for new hire agents on company products, services, and procedures
  - Create educational materials, including digital presentations, manuals, and instructional videos
  - Conduct regular refresher sessions to keep agents updated on new offerings
  - Provide on-the-job coaching and ongoing support to enhance agent performance
  - Manage the onboarding process for new hires to ensure a smooth transition
  
  **What is Required (Qualifications):**
  - High School Diploma
  - 3-4 years of experience as a call center trainer or team leader
  - Proven experience in designing and delivering training programs
  - Familiarity with adult learning principles and various training methodologies
  - Excellent verbal and written communication skills
  
  **How to Stand Out (Preferred Qualifications):**
  - Knowledge of Learning Management Systems (LMS) such as Google Classroom, Blackboard, or Schoology
  - Proficiency in using Zoom as a training environment
  - Understanding of call center metrics, KPIs, and operational procedures
  - Strong interpersonal skills to effectively mentor and motivate trainees
  
  #BPO #TrainingSpecialist #CareerGrowth #CompetitiveBenefits #TeamEnvironment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...

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