• Job Description

  Req#: 48685
  Employer Industry: Business Process Outsourcing (BPO)
  
  Why consider this job opportunity:
  - Competitive compensation and benefits packages designed to reward hard work.
  - Incentives and rewards, including cash bonuses and prizes such as electronics and vacations.
  - Comprehensive health benefits available after 90 days for full-time employees.
  - Significant career growth opportunities with a focus on internal promotions.
  - Fun, engaging work environment with a team-oriented culture.
  - Paid training to enhance your skills while earning a paycheck.
  
  What to Expect (Job Responsibilities):
  - Lead training and coaching sessions for new hire agents on company products, services, and procedures.
  - Create educational materials, including digital presentations and instructional videos.
  - Conduct refresher training sessions to keep agents updated on new offerings.
  - Measure training effectiveness and prepare progress reports for stakeholders.
  - Provide ongoing support and mentorship to agents to improve their performance.
  
  What is Required (Qualifications):
  - High School Diploma.
  - 3-4 years of experience as a call center trainer or team leader.
  - Proven experience in designing and delivering training programs.
  - Familiarity with adult learning principles and various training methodologies.
  - Proficiency in using Zoom and knowledge of Learning Management Systems (LMS).
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a call center environment with a strong understanding of call center metrics and procedures.
  - Strong organizational skills with attention to detail.
  - Excellent verbal and written communication skills.
  - Ability to assess training effectiveness and adapt programs as needed.
  
  #BusinessProcessOutsourcing #TrainingSpecialist #CareerGrowth #CompetitiveBenefits #TeamEnvironment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.

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