• Job Description

  Req#: 25027968

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  For internal employees; participation in a work from home posture does not make you ineligible to post

  Job Description:
  This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

  
  Responsibilities:

  • Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables
  • Provides day-to-day training and coaching to team while addressing employee inquiries and escalations
  • Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
  • Conducts quality assurance reviews and provides routine supervisory manager approvals
  • Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
  • Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
  • Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

  Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Oral Communications
  • Prioritization
  • Problem Solving
  • Written Communications
  • Account Management
  • Analytical Thinking
  • Coaching
  • Mentoring
  • Research
  • Result Orientation

  Line of Business Job Description:

  • Provide operational support for the processing of physical certificate deposits for Wealth Management 600+ branch offices
  • This support includes the review of certificates for eligibility, processing of deposits, identification of negotiability documentation requirements, receipt of physical securities and documentation and preparation of deposit to the Depository Trust & Clearing Corporation (DTCC)
  • This role will utilize the Service Request Portal (SRP) for the review of security deposits and the Certificate Automation Product (CAP) for the depositing of securities to client accounts
  • In addition, Team Lead role:
    • Will be responsible for daily oversight and guidance to associates performing Branch Deposit functions
    • Will serve as escalation point, and perform key inline Quality Assurance routines
    • Will be responsible for engaging Wealth Management LOB for ongoing support and process improvements

  Required Qualifications:

  • Ability to manage multiple, tasks with overlapping deliverable dates

  • Demonstrates initiative and excellent interpersonal skills

  • Proven ability to effectively service/resolve client inquiries

  • Strong oral and written communication skills

  • Ability to work effectively and efficiently as an individual contributor in a team environment

  • Positive and professional attitude in a team oriented fast paced work environment

  • Strong analytical and problem-solving skills

  • SharePoint and document organization

  • Overtime may be required to support business needs

  Desired Qualifications:

  • Proficient in Microsoft Office, Outlook, Word and Excel

  • Physical or transfer processing experience, a plus

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

  Pay and benefits information

  Pay range

  $26.45 - $39.10 hourly pay, offers to be determined based on experience, education and skill set.

  Predictable pay

  This role is compensated with a base salary and is not incentive eligible.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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