At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Transactions Supervisor - Payment Services work is creative, exciting, and different every day.

Centralized Transaction Operations (CTO) provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 4,900 employees.

Payment Services provides a variety of services for both individual and corporate customers across all JPMorgan Chase lines of business. Core operations of payment processing include the posting, capture and clearing of checks and processing and movement of cash through the network. The business units within the group continually implement cutting edge technology and their commitment have distinguished them as industry leaders. Payment Services has approximately 600 employees.

The Float Systems Team, a division of Payment Services has several key functions. Our Process Control Facility (PCF) houses customer configuration information required for processing electronic deposit files through the Virtual Processing Center. PCF team members interact with a wide range of customers including Branch, ATM, Quick Deposit, Lockbox, Correspondent banks, Image Clearinghouses and the Federal Reserve. The Float Systems team has approximately 15 member.

As a Transactions Specialist I for the Process Control Facility Build Team, you will perform diverse customer setup functions for the products across Chase. In this role, you will need to demonstrate ownership of tasks, initiative, accuracy or completed assignments, and the ability to effectively prioritize multiple tasks in a fast-paced environment.

Job Responsibilities

• Provide excellent customer setups for electronic deposits into Chase.
• Complete and review setup and maintenance for customer profiles
• Interact directly with internal clients through Service Portal, SharePoint and emails.
• Maintain audit records of changes, maintain internal procedure documents
• Support system testing for development changes in the system
• Complete requests and verification to meet customer defined timeframes, own and resolve service issue to the point of resolution
• Support Continuous Improvement Culture through personal and team engagement and a rapidly changing environment

Required qualifications, capabilities, and skills:

• Customer service skills – Client relationship, negotiation, oral and written communication
• Problem solving and analytics
• Detail-oriented with good organizational skills, Excellent time management
• Able to work independently, make appropriate decisions and escalate when appropriate, demonstrate ability to own, research and resolve complex service issues
• Able to follow a process, find gaps and recommend improvements
• Proficiency with MS Excel
• Ability to learn and follow policies, procedures, and processes quickly

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

• A competitive base salary and a wide range of benefits including paid time off, savings programs, healthcare, insurance plans, tuition assistance, and more
• Opportunities for professional growth and advancement
• A work environment of high-energy employees that are trained, coached, focused, and driven
• Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
• A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule: Monday - Friday 8:00am - 5:00pm

Training is full-time onsite (must live in state to be considered, will transition to remote once successfully complete).
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.