International SOS

Travel Customer Service Representative (Remote)

New

Pay$18.00 / hour
LocationRemote
Employment typeFull-Time
  • Job Description

      Req#: 60332
      Employer Industry: Concierge Services

      Why consider this job opportunity:
      - Competitive pay starting at $18/hour
      - Full-time stability with up to 40 hours/week in a permanent position
      - Comprehensive benefits including medical, dental, and vision coverage after 30 days
      - Opportunities for paid training and career growth within the organization
      - Work remotely from home, providing excellent work-life balance
      - No sales required, allowing you to focus on delivering exceptional service

      What to Expect (Job Responsibilities):
      - Plan and book customized travel experiences, including flights, hotels, car rentals, and dining reservations
      - Assist customers with cancellations, re-bookings, and exchanges
      - Help Card Members maximize their exclusive benefits and reward points
      - Provide calm and professional support during unexpected travel disruptions
      - Guide customers through the travel website and troubleshoot any issues

      What is Required (Qualifications):
      - Must reside in GA, FL, VA, SC, NC, PA, TX, AZ, or AL
      - High school diploma or equivalent; college education preferred
      - Minimum of 2 years of customer service experience, preferably in hospitality or travel
      - Must have a private home office with a lockable door
      - High-speed, hard-wired internet connection (25 Mbps download / 5 Mbps upload)

      How to Stand Out (Preferred Qualifications):
      - Passion for delivering exceptional customer experiences to high net worth clientele
      - Strong geographical and travel knowledge
      - Tech-savvy and comfortable navigating multiple systems
      - Excellent communication skills—polished, professional, and empathetic
      - Ability to thrive in a fast-paced, structured call center environment

      #ConciergeServices #CustomerService #RemoteWork #CareerGrowth #TravelIndustry

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      International SOS is a health and security services firm, which counts nearly two-thirds of the Fortune Global 500 companies as clients, and takes around 5 million assistance calls every year.

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