Internova
Travel Support Specialist
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Job Description
- Req#: 3688
Employer Industry: Travel Services
Why consider this job opportunity:
- Salary range is competitive, with potential for bonuses based on performance
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible spending accounts (FSAs) and 401k Plan with company match
- Opportunity for discounted employee travel options and access to professional development through LinkedIn Learning
- Flexible hours to accommodate work-life balance
- Chance to work in a dynamic and supportive environment within the luxury travel sector
What to Expect (Job Responsibilities):
- Handle daily inquiries from advisors and provide timely support for ticketing and travel-related queries
- Manage domestic and complex international air reservations to ensure seamless travel solutions
- Research and troubleshoot service desk questions while adhering to Service Level Agreements (SLAs)
- Facilitate rejected ARC errors and assist advisors with ticketing processes
- Serve as backup for Advisor Support Coverage desk during staff absences
What is Required (Qualifications):
- Minimum of 5 years’ experience with primary GDS platforms; Travelport+ or Galileo experience preferred
- At least 2 years’ experience with secondary GDS platforms
- Deep knowledge of GDS formats, air ticketing, hotel, cars, and non-ARC invoicing
- Understanding of the international reservation process
- Ability to handle difficult situations independently and escalate when necessary
How to Stand Out (Preferred Qualifications):
- Previous travel agent experience
- Knowledge of key GTC initiatives and client base
- Strong communication skills and ability to work collaboratively
- Flexibility in work hours to meet business needs
#TravelServices #CustomerSupport #LuxuryTravel #CareerOpportunity #FlexibleWork
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The official Twitter account for Internova Travel Group, the Undisputed Leader in Travel, with more than 50,000 travel experts worldwide.
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