Job Description

Make your mark at the world's largest HVAC company

Daikin Applied is now hiring for aRegional Support Analystfor ourTechnical Response Center (TRC) Staunton, VA

The TRC Regional Support Analystwill be the interface between the Daikin Applied Chiller factory and our Dakin Applied Service and Sales Representatives, Service Authorized Providers, and Joint Venture Partners. The Regional TRC Support Analyst will provide immediate local, advanced, technical support to DAS regional supervisors and senior technicians to enhance service and minimize or shorten any Daikin Applied Product issues experienced by our customers.

Location:

• Remote position. USA East Division Service area (Southeast and Mid-Atlantic).

What's in it for you?

• Make an impact at the world's largest HVAC company!
• We offer our employees a competitive and comprehensive benefits program including Medical, Dental and Vision along with Paid Time Off, a 401K Savings Plan, and much more!
• Work with a group that supports your personal and professional development!
• Focus on one Brand and become an expert in Daikin Chillers

What you will do:

• Customer Support Research -- up to 80% of role
• Working in a technical call center environment answering approximately 15-30 calls per day (volume tied to season) and 15-30 emails per day from Sales Reps, Contractors, and Daikin Applied Service Team on a variety of issues ranging in complexity which include:


• Conducts training sessions in a formal classroom or on the job site in the operations and maintenance ofchiller products
• Visits job sites, consults, directs and trains service techs, owners and sales reps on product application, maintenance and operation
• Visits job sites to diagnosechiller product issues and develop resolutions to those issues
• Assists training department with training on new product in a formal setting


• Special Projects Leadership -- up to 10% of role


• Handles special projects relating tochiller issues and brings them to resolution
• Helps to train and qualify entry level tech response analysts
• Working closely with manager on metrics, service opportunities, and manuals
• Consults with development engineering regarding product performance and issues
• Assists manufacturing engineering with production and quality product issues
• Writes service bulletins and service procedures
• Collects and evaluates statistical data relating to product and component failures
• Evaluates and provides resolution to field service quality issues
• Becomes quickly informed of new products their needs and applications


• Customer Visits Training -- up to 10% of role

Qualifications:

Must have:

• Associates degree
• fifteen or more years of related experience and/or training; or equivalent combination of education and experience.
• Demonstrated proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
• Experience communicating with clients or internal business partners
• Demonstrated research and problem-solving skills
• Travel required, up to 40%

Preferred:

• Bachelor's Degree in Engineering or related discipline
• Commercial HVAC industry or related industry experience
• Prior experience working in a Technical Service Desk role
• Experience with relationship management, interpersonal, and problem-solving skills

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About Us

Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share.

Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals.

We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.

You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges.

That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark.

Equal Employment Opportunity:

It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.