• Job Description

  Req#: 48050

  JOB SUMMARY:

  Responsible for providing outstanding guest service while overseeing the Communications function and supervising the Communications Department team members.

  EDUCATION:

  • High School Diploma or GED equivalent required.
  • Management or supervisory course through accredited university, community college, in-house training, and/or Tribal Enterprise Management Certificate preferred.

  SKILLS:

  • Excellent computer skills with knowledge of Microsoft Office, Outlook, Word, Excel, and Access programs (Test required)
  • Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)
  • Must be able to type 40 wpm. (Test required)

  EXPERIENCE:

  • Minimum of three (3) years work experience answering high volume phones, preferably in a call center.
  • Minimum of three (3) years guest service experience.
  • Minimum of two (2) years work experience in Hotel Reservations.
  • Minimum of two (2) years supervisory experience preferably within the Hospitality industry.
  • Practical experience with Micros Opera preferred.

  OTHER REQUIREMENTS:

  • Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
  • Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
  • Must have a successful employment history with the Tulalip Tribes and/or other employers.

• About the company

  Tulalip Resort Casino is an Indian casino and resort in Quil Ceda Village, Washington, owned and operated by the Tulalip Tribes of Washington. It opened in 2003 as Tulalip Casino, and was renamed in late 2007 because of the new hotel, which opened , 2008.

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