• Job Description

  Req#: 4358830
  Salary: $44,137.60 - $54,204.80 Annually
  
  Location : County of San Diego, CA
  
  Job Type: Regular - Full time
  
  Remote Employment: Remote Optional
  
  Job Number: 24256301
  
  Department: Treasurer-Tax Collector
  
  Division: Tax Collection
  
  Opening Date: 02/02/2024
  
  Closing Date: 2/11/2024 11:59 PM Pacific
  
  Job Summary
  
  Are you searching for a challenging work opportunity to jump start your public service career? Look no further and APPLY NOW!
  
  The County of San Diego's Department of Treasurer-Tax Collector has openings for TREASURER-TAX COLLECTOR SPECIALIST
  
  The Department of Treasurer-Tax Collector (TTC) will invite candidates to ongoing interviews starting the week of March 11th, 2024. Interviews may take place via remote/virtual or in-person. Job offers for selected candidates will take place shortly after.
  
  FUTURE SALARY INCREASES:
  
  July 2024 - 6.75% increase to base pay (2.75% Across-the-Board + 4.00% Market Increase)
  
  Treasurer-Tax Collector (TTC) Specialists perform a variety of financial and transactional work of average difficulty and complexity in the areas of property tax collection, cashiering, and customer service information; financial and tax payment processing; specialty tax collection; and also perform other related work as required. Each Tax Collection Division is responsible for the operation of one or more of the department's branch offices located in: East County, Chula Vista, San Marcos, and Downtown San Diego (Main Office). Candidates may be required to travel to a branch office to provide coverage on a temporary basis or be assigned to branch office as their primary work location.
  
  Hybrid and alternative schedules may be available after the initial training period for this position.
  
  TTC Specialist positions may be assigned to work in any of the following divisions:
  
  Information (Call Center) Division: These positions are responsible for providing customers with information on all aspects of tax collection including tax bills/statements, payments, refunds, corrections and pay-plans; and answering tax inquiries in person, over the telephone, or in a high-volume call center environment. Incumbents also perform a variety of property tax collection tasks, such as: collecting and posting tax payments and accounting for payments received; compiling and recording financial transactions; responding to and processing correspondence; mailing out tax bills; and conducting research of tax rolls and tax payment issues. This division is responsible for the East County branch, the San Marcos branch and Downtown San Diego main office cashiering and customer service operations.
  
  The ideal candidate will be a detail-oriented individual who works well with minimal supervision; communicates with the public, County employees, and representatives of outside agencies with ease, confidence and tact; has the ability to research and analyze property records and financial data and present the findings to various parties; and has the ability to access and use data from various financial databases.
  
  Financial Division: These positions are responsible for performing financial transactions, researching and analyzing tax payment processing data. Incumbents perform a variety of financial and accounting tasks, such as: balancing, adjusting, reviewing and reconciling accounts; processing payment adjustments; calculating and verifying refunds and interest; interacting with real estate agents, title companies, lending, and mortgage companies on tax issues; answering tax, treasury, financial and other related questions at the public counter and on the telephone; and conducting research of financial and tax transactions in support of the Tax Collection staff.
  
  The ideal candidate will be a detail-oriented individual who works well with minimal supervision; communicates with courtesy and professionalism; and is able to research and analyze property tax billing and payment records. This division is responsible for the Chula Vista branch office cashiering and customer service operations.
  
  Special Functions Division: These positions are responsible for collecting taxes on personal property and other types of specialty taxes including Transient Occupancy tax (TOT) and Racehorse tax. Incumbents perform a variety of financial activities such as: calculating tax payments for establishing payment plans, verifying self-reported taxes, recording and releasing liens, maintaining electronic and paper records, balancing and adjusting accounts, analyzing and reconciling financial reports, and interacting with taxpayers, attorneys, real estate agents and title/lending/mortgage companies on property tax issues.
  
  The ideal candidate will be a detail-oriented individual who works well with minimal supervision; communicates with the public, County employees, and representatives of outside agencies with ease, confidence and tact; has the ability to research and analyze property records and financial data and present the findings to various parties; and has the ability to access and use data from various financial databases.
  
  HIRING PROCESS AND TIMELINE
  
  The timeline for this recruitment is outlined below.
  
  • Job Offer and Background Process begins shortly after the interviews. Note: Current County employees may be excluded from additional background screening.
  • Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
  • Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date
  If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.
  
  MINIMUM QUALIFICATIONS
  
  
  1. One (1) year of experience processing financial or accounting transactions in a Treasurer-Tax Collector's office in the state of California; OR,
  2. Two (2) years of clerical experience including one (1) year of experience processing financial or accounting transactions.
  Notes: Completion of twelve (12) units in accounting or taxation from an accredited college or university may substitute for one (1) year of the required work experience listed above in example #2. Customer service experience is highly desirable.
  
  ATTACHMENTS
  
  In order for your education to be considered, please attach a copy of your degree, transcripts and/or foreign equivalency report to your application (.jpg or .pdf format). Required attachments submitted prior need NOT be re-submitted. Please send only required documents.
  CONDITION OF EMPLOYMENT
  
  As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.
  
  EVALUATION
  
  Qualified applicants will be placed on a six (6) month employment list based on scores received during the evaluation of information contained in their employment application and supplemental application questionnaire. Please ensure all information is complete and accurate, as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
  
  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
  
  The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate's personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.
  
  The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.
  
  Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.
  
  As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
  
  Veteran's Preference PolicyThe County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
  
  Military Skills TranslatorDo you need assistance translating your military experience into civilian experience? This tool can help!
  
  The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our as well as our commitment to serve everyone, to build a that will create a County that works for all.
  
  Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
  
  The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
  
  Click here to see the Non-Management Benefits Summary (NMG-NCL)
  
  01
  
  **PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY**
  
  *Please be sure to answer the following questions in a thorough and complete manner, as your responses may be used to determine your overall score.
  
  *Please DO NOT indicate "See Resume" or "See Application" as those are not acceptable answers.Your work experience MUST be verifiable in the employment history section of this application.*Please note that if you are invited to a selection interview(s) by a department, your responses to the following questions may be subject to verification.
  
  DO YOU UNDERSTAND THIS INFORMATION?
  • Yes
  • No
  
  
  02
  
  Do you possess at least one (1) year of experience processing financial or accounting transactions in a Treasurer-Tax Collector's Office in the State of California?
  • Yes
  • No
  
  
  03
  
  Do you possess at least two (2) years of clerical experience including one (1) year of experience processing financial or accounting transactions?
  • Yes
  • No, but I have 1 year of this experience and I am substituting 12 units in accounting or taxation for the other required year
  • No
  
  
  04
  
  If you have the experience listed in Question #2 or #3, please indicate which positions in your work history you are using to qualify. If you do not have this experience, please indicate "N/A".
  
  05
  
  If you are using education to substitute for experience, you MUST SUBMIT a copy of your transcripts or certified foreign studies equivalency report for your education to be considered. Did you attach this information at the ATTACHMENTS section of your application?
  • Yes
  • No
  
  
  06
  
  Please indicate if you have experience in the following areas:Check all that apply
  • Providing customer service via telephone or in person
  • Performing cashiering duties
  • Analyzing data retrieved from financial databases
  • I do not have this experience
  
  
  07
  
  Briefly describe your experience providing customer service via telephone or in person.If you do not have this experience, please indicate "N/A".
  
  08
  
  Briefly describe your experience working as a cashier. If you do not have this experience, please indicate "N/A".
  
  09
  
  Briefly describe your experience analyzing data retrieved from financial databases. If you do not have this experience, please indicate "N/A".
  
  10
  
  As indicated in the job posting, TTC Specialist positions may work for the Information/Call Center, Financial, or Special Functions Unit within the Tax Collection Division.
  
  *Please indicate the area(s) you are interested in being considered for based on your work experience and preference.
  • I would like to be considered to work for Information/Call Center
  • I would like to be considered to work for Financial
  • I would like to be considered to work for Special Functions
  • Any of the above areas
  
  
  11
  
  Where did you first hear about this job opportunity?
  • San Diego County website
  • Governmentjobs.com
  • Veteran Outreach / FFSC
  • Mana de San Diego
  • Family, Neighbors, Friends
  • County Employee Resources Group
  • College/University Career Site
  • County Social Media
  • Voice and Viewpoint
  • LinkedIn
  • Other
  
  
  12
  
  If you answered "Other" to the question above, please indicate where you first heard about this job opportunity. If this does not apply, please indicate "n/a" below.
  
  Required Question

• About the company

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