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Treasury Customer Service Representative 6-E8
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Job Description
- Req#: 5137445
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $30.19 per hour
- Opportunity for career advancement within state employment
- Flexible remote work options, up to five days a week
- Comprehensive health, dental, and vision insurance for employees and their families
- Generous paid leave, including vacation, sick days, and paid parental leave
- Employee engagement recognized nationally, with a focus on work-life balance
What to Expect (Job Responsibilities):
- Provide exceptional customer service to taxpayers through verbal and written communication
- Review and process tax forms and applications accurately
- Respond to customer inquiries and resolve issues related to business taxes
- Maintain extensive phone and computer work to support taxpayer needs
- Assist in occasional onsite work as required by the employer
What is Required (Qualifications):
- High school diploma or equivalent
- One year of experience responding to customer inquiries and resolving problems for Treasury Customer Service Representative 6
- Two years of relevant experience for Treasury Customer Service Representative 7, including one year equivalent to Treasury Customer Service Representative 6
- Three years of experience for Treasury Customer Service Representative E8, including two years equivalent to Treasury Customer Service Representative 6 or one year equivalent to Treasury Customer Service Representative 7
- Ability to perform work in the state of Michigan, with a designated workspace for remote work
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a call center environment
- Familiarity with business tax laws and procedures
- Proficiency in using computer programs and websites for customer assistance
- Capability to shift focus between tasks efficiently
- Previous involvement in performance-based goals or metrics
#GovernmentJobs #CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits
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