• Job Description

  Req#: 24017423

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Line of Business: Global Treasury Fulfillment, Service and Operations supporting large corporate, commercial, and business banking clients. Merchant Operations providing merchant servicing including hardware deployment, settlement accounting, operations, training and technical support for small businesses

  Job Description:

  Responsible for day-to-day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to self-service/client facing applications and file feeds. Service and support of simple and complex requests/inquiries from external clients via phone and email channel with an in depth understanding of self-service applications used by clients.

  Experience Required:

  • 2-3 Years previous experience working directly with clients.
  • Self-starter and independent worker, ability to work with minimum supervision.
  • Must have excellent written communication skills with demonstrated client focus. Superior follow through and initiative.
  • Highly organized, adapt at time management, and problem/solving/analytical. Advanced skills within Microsoft applications.
  • Must be client focused, a team player, with effective communication skills and professionalism through use of proper email etiquette.
  • Ability to exercise good judgement and sound decision-making skills a must.
  • Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.
  • Ability to work in fast- paced, team environment. Microsoft Office, Excel proficiency.

  Skills:

  • Active Listening
  • Attention to Detail
  • Critical Thinking
  • Decision Making
  • Oral Communications
  • Conflict Management
  • Problem Solving
  • Recording/Organizing Information
  • Research
  • Written Communications
  • Customer Service Management
  • Customer and Client Focus
  • Issue Management

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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