• Job Description

  Req#: 26528

  $2,500.00 Sign on bonus

  Reports to the Practice Manager. Develops and maintains patient care functions for assigned clinics. Serves as a resource to staff by suggesting solutions to patient care crisis problems and complaints.

  MISSION, VALUES and SERVICE GOALS

  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

  Develops and maintains patient care functions for assigned clinics by:

  • Coordinating the patient care activities for the clinics by communicating with patients, pharmacies, hospitals, and other related entities.
  • Conducting clinical interviews with patients to assess a variety of patient needs.
  • Educating patients and families about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
  • Performing patient telephone triage, assessing needs and coordinating needs with medical staff.
  • Communicating and interpreting physician's instructions to patients.
  • Suggesting solutions to patient care crisis problems and complaints.
  • Assisting physicians in completing medical records concerning medical history, diagnosis, prognosis, and current treatment plans and maintaining required records.
  • Maintaining established departmental policies and procedures.

  Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

  • Maintaining required documentation, records, charts, and reports. Assisting in developing and maintaining departmental quality plan.

  ORGANIZATIONAL RESPONSIBILITIES

  Associate complies with the following organizational requirements:

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

  Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

  Education and Experience

  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent; successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam. A minimum of two years of medical assistant experience in a physician office or comparable setting and current CPR certification is required.

  Knowledge & Skills

  • Requires in-depth knowledge of patient care practices to assess, plan, implement, and evaluate patient care and skills in applying and modifying principles, methods, and techniques of patient care.
  • Requires knowledge of organizational policies, regulations, and procedures and medical equipment and instruments to administer patient care.
  • Requires analytical ability to identify and solve patient problems, interpret data, assess patient conditions, apply guidelines and procedures, and research and recommend solutions.
  • Requires excellent verbal and written communication skills necessary to communicate information in a clear and understandable manner.
  • Demonstrates well developed interpersonal skills necessary to maintain effective working relationships with patients, families, medical and clinic staff, and the public.
  • Requires ability to utilize and operate a computer terminal, printer, etc.

  Working Conditions

  • Normal clinic environment.
  • May be exposed to communicable diseases or bodily fluids.
  • Flexible hours and work schedule required.

  Physical Demands

  • Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift up to 50 pounds, to position/lift patients at a maximum of 35 pounds without assistance, provide CPR, etc.) to perform the essential functions of the position.

• About the company

  Doctors and hospitals in Indiana and Michigan, including South Bend, Granger, Mishawaka and Elkhart, services in ER, urgent care and family medicine

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