• Job Description

  Req#: 39528

  Date Posted: 08/30/2024
  Req ID: 39528
  Faculty/Division: Faculty of Arts & Science
  Department: Faculty Registrar
  Campus: St. George (Downtown Toronto)
  Position Number: 00051852

  Description:

  About us:
  
  The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
  
  We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
  
  Your opportunity:
  
  The Office of the Faculty Registrar works closely with departments and colleges regarding all matters relating to Arts & Science students. We are dedicated to making the A&S student experience as smooth and seamless as possible. We coordinate and administer a variety of services and programming to support students including managing student records, transfer credits, final examinations and graduation. As part of the Welcome Services team you will play a key role in helping current and perspective students navigate these services and other student services at the University by responding to student queries by email, over the phone and face‐to‐face.
  
  This position will report into the Associate Director, Welcome Services.
  
  Your responsibilities will include:

  • Acting as the first point of contact for general enquiries
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Coordinating appointments for prospective students, applicants, and current students to address individual needs
  • Providing detailed information regarding admission requirements to prospective students and applicants
  • Updating and maintaining database records
  • Applying established file retention standards in data administration activities
  • Providing basic support and general referrals to individuals in distress

  Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum two years of recent and related experience with student front line service and administrative experience working with students, preferably within the University of Toronto or another post-secondary institution.
  • Experience providing front line student support and providing information regarding admissions, fees, enrolment and other student related issues.
  • Experience preparing routine correspondence.
  • Experience working with databases, researching and interpreting data and preparing reports. Experience maintaining student records and files.
  • Experience with the University's undergraduate programs, procedures, guidelines and program offerings, or other related post-secondary student program.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills. Must be welcoming and professional, able to deal with sometimes difficult and/or demanding individuals.
  • Strong organizational skills. Ability to handle multiple inquiries simultaneously, prioritize work,and work under pressure.
  • Ability to exercise tact, judgment and diplomacy especially when dealing with confidential information or complaints.

  
  To be successful in this role you will be:

  • Approachable
  • Communicator
  • Diplomatic
  • Multi-tasker
  • Organized
  • Team player

  Please note:

  • This is a term position until May 31, 2026.
  • This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline .

  Closing Date: 09/09/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Term
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone:
  USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Registrarial Services

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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