• Job Description

  Req#: 38440

  Date Posted: 07/02/2024
  Req ID: 38440
  Faculty/Division: Faculty of Arts & Science
  Department: Department of English
  Campus: St. George (Downtown Toronto)
  Position Number: 00056382

  Description:

  About us:
  
  The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
  
  We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
  
  Your opportunity:
  
  The Department of English is committed to the symbiotic relationship of teaching, research and the larger concerns of society. Dedicated members of the department contribute to the teaching of interdisciplinary programs at both the undergraduate level and the graduate level, as well as bringing their interdisciplinary interests to their English courses. Ourmission is to foster a deeper understanding and appreciation of the rich history and geographical diversity of the literary tradition in English, a fascinating conversation spanning over a thousand years and connecting nations and peoples all across the globe.
  
  Under the general direction of the Associate Chair and reporting to the Department Manager, the Undergraduate Assistant works closely with the Undergraduate Administrator & Advisor to provide student support and administrative functions for the Department of English Undergraduate Office. The position responds to undergraduate student program issues and concerns; troubleshoots timetabling and room booking conflicts; assists with organizing and running recruitment and program events; updating web and other online information; and communicating with faculty members.
  
  Your responsibilities will include:

  • Providing detailed information to students on program and/or course requirements
  • Acting as the first point of contact for general enquiries
  • Troubleshooting timetabling and/or room booking conflicts
  • Collating and organizing data for various reports
  • Maintaining information on digital platforms
  • Creating and updating job postings in the database
  • Keeping well-informed on University programs, policies, and procedures
  • Handling sensitive and/or confidential information

  Essential Qualifications:

  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Minimum two years of administrative or customer service experience, preferably in a post-secondary environment
  • Experience providing front line student services and detailed information on programs of study and other related information through both face-to-face and digital media.
  • Experience providing administrative support to undergraduate programs, including entering student data and preparing reports; coordinating room assignments; and maintaining files and records.
  • Experience organizing the logistics of meetings and special events.
  • Experience maintaining and creating databases and statistical reports.
  • Demonstrated advanced computer skills, including Microsoft Office (e.g. Word, Excel, PowerPoint, OneDrive, SharePoint).
  • Intermediate experience using ROSI, ROSI Express, Degree Explorer, Quercus, or similar student information systems to retrieve information and compile reports.
  • Excellent communication (oral and written) and interpersonal skills with the ability to promptly respond to inquiries with clarity.
  • Excellent problem-solving skills, and demonstrated initiative, tact, and good judgment.
  • Excellent time management skills including the ability to follow detailed instructions accurately, prioritize and deal with multiple tasks to ensure all deadlines are met.
  • Excellent interpersonal skills and customer service skills, including the ability to effectively interact with students, faculty, and the general public.

  
  To be successful in this role you will be:

  • Adaptable
  • Communicator
  • Diplomatic
  • Organized
  • Proactive
  • Responsible
  • Team player

  This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

  Closing Date: 07/10/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Part-Time Note: This is for a 50% FTE position; Occasional event support on evenings or weekends
  Pro-rated Pay Scale Group & Hiring Zone:
  USW Pay Band 08 -- $31,416.00 with an annual step progression to a maximum of $40,175.50. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Student Services

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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