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Unemployment Benefit Specialist (Adjudicator) - Entry Level Professional
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Job Description
- Req#: 12710
Employer Industry: Government Services
Why consider this job opportunity:
- Competitive pay starting at $22.53 per hour, with potential for higher pay based on qualifications and experience
- Excellent benefits package, including over 6 weeks of paid time off and comprehensive insurance options
- Opportunity for career advancement and growth within the organization
- Flexible work options, including the possibility of remote work after completing in-person training
- Inclusive and casual work environment with a focus on work-life balance
- Chance to make a meaningful impact by assisting applicants and determining eligibility for unemployment benefits
What to Expect (Job Responsibilities):
- Communicate by phone with applicants, employers, and other relevant parties to interview/investigate claims and determine eligibility for unemployment benefits
- Identify, obtain, and document relevant case facts and apply UI law/policy/rules to prepare and issue formal written decisions
- Use complex software systems to track/document individual records and assess individuals' continuing eligibility for benefits
- Provide general information about Wisconsin and Federal UI law to applicants and employers
- Maintain confidentiality of information, work in a production environment, and work at a computer for long periods of time
What is Required (Qualifications):
- Experience independently assisting customers in an office environment, including basic office computer skills
- Education or experience reading and applying complex information, such as completion of an Associate's degree or higher
- Experience demonstrating good judgement, critical thinking skills, and organizing and prioritizing work
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience communicating in challenging situations and successfully resolving issues
- Experience working in a highly regulated industry or government program
- Experience working in a high-volume, fast-paced environment
- Experience researching or investigating customer/claimant issues regulated by complex policies/rules/laws
#GovernmentServices #CareerOpportunity #CompetitivePay #WorkLifeBalance #RemoteWork
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