• Job Description

  Req#: RQ4000074
  Site: The Brigham and Women's Hospital, Inc.

  
  

  At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

  At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

  
  

  
  

  Job Summary

  Summary
  Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
  
  Does this position require Patient Care?
  No
  
  Essential Functions
  -Performs clerical and other duties to assist in the general administration of the floor or unit.
  
  -Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
  
  -Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
  
  -Schedules consultations, tests, procedures, and patient transport to other departments.
  
  -Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
  
  -Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
  
  -May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
  

  
  

  Qualifications

  Education
  High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
  
  Can this role accept experience in lieu of a degree?
  No
  
  Licenses and Credentials
  Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred
  
  Experience
  administrative support experience 2-3 years required, current OB experience required
  
  Knowledge, Skills and Abilities
  - Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
  - Proficiency in MS Office.
  - Ability to proofread and edit written documents.
  - Ability to use phone system.
  - Managing one's own time and the time of others.
  - Strong verbal & written communication skills.
  - Strong interpersonal, written and oral skills.
  - Ability to use standard office equipment.
  - Familiarity with medical terminology.

  
  

  Additional Job Details (if applicable)

  Physical Requirements

  Standing Occasionally (3-33%)

  Walking Occasionally (3-33%)

  Sitting Constantly (67-100%)

  Lifting Occasionally (3-33%) 20lbs - 35lbs

  Carrying Occasionally (3-33%) 20lbs - 35lbs

  Pushing Rarely (Less than 2%)

  Pulling Rarely (Less than 2%)

  Climbing Rarely (Less than 2%)

  Balancing Occasionally (3-33%)

  Stooping Occasionally (3-33%)

  Kneeling Rarely (Less than 2%)

  Crouching Rarely (Less than 2%)

  Crawling Rarely (Less than 2%)

  Reaching Occasionally (3-33%)

  Gross Manipulation (Handling) Constantly (67-100%)

  Fine Manipulation (Fingering) Frequently (34-66%)

  Feeling Constantly (67-100%)

  Foot Use Rarely (Less than 2%)

  Vision - Far Constantly (67-100%)

  Vision - Near Constantly (67-100%)

  Talking Constantly (67-100%)

  Hearing Constantly (67-100%)

  
  

  Remote Type

  Onsite

  
  

  Work Location

  45 Francis Street

  
  

  Scheduled Weekly Hours

  0

  
  

  Employee Type

  Per Diem

  
  

  Work Shift

  Rotating (United States of America)

  
  

  EEO Statement:

  The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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