Urban Outfitters

Title: Sales Associate

Reports to: Store Manager

Objective:

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

Duties & Responsibilities

People:

· Deliver a positive, friendly experience by engaging the customer through conversation and service

· Enhance the VIBE by focusing on customers and not on projects during prime time selling hours

· Provide a store experience that reflects the Company’s mystery shop standards

· Contribute to the overall VIBE in the store by being positive, respectful and helpful to others

· Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

· Work productively within the team and take initiative to work with others toward a common, collaborative goal

· Assist in the training and development of peers

· Communicate positively and effectively with peers

· Actively participate in daily and department meetings

Operations:

· Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)

· Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised

· Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)

· Exhibit awareness of loss prevention guidelines and comply with all inventory control measures

· Always adhere to company health & safety regulations

Merchandising & Display:

· Uphold store merchandising and cleanliness standards

· Ensure that merchandise is ticketed and the sales floor is well stocked

· Support sales by assisting in merchandising and display projects

· Exhibit a familiarity with current product and trend awareness

Required Knowledge, Skills & Experience

· Previous experience in a retail environment – not a must.

· An awareness of the Urban Outfitters brand and its appeal to the local market.

· Strong communication skills.

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