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U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Jobs in Texas
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Job Description
- Req#: USBAS001864
Employer Industry: Firearms and Self-Defense Services
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- 100% remote work from your home office, eliminating commute time
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Opportunity to make a difference every day by delivering an award-winning customer experience
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships
- Provide knowledgeable, respectful responses without scripts to customer inquiries
- Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
- Address concerns with empathy and detail, retaining members contemplating non-renewal
- Collaborate with your team for continuous learning and growth while achieving performance targets for efficiency, sales, and retention
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in a customer service or sales role is required
- Must pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent interpersonal skills complemented by strong written and verbal communication abilities
- Computer fluency with a working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Experience in fielding customer concerns through phone, digital chat, social media, and SMS/text
- Self-defense knowledge and training or familiarity with firearms
#FirearmsIndustry #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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