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U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Jobs in Texas
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Job Description
- Req#: USBAS001885
Employer Industry: Customer Service and Marketing for the Firearms Industry
Why consider this job opportunity:
- Starting salary of $21.00/hour
- Eligible for commission based on performance
- 23 days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- 100% remote work from your home office, eliminating commute time
- Robust insurance coverage options including Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Opportunity to make a positive impact on customer experience and member satisfaction
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships
- Provide knowledgeable and respectful responses without relying on scripts
- Utilize a "find needs, fill needs" approach to offer solutions and sell memberships and products
- Address concerns with empathy and detail, particularly with members considering non-renewal
- Collaborate with your team for continuous learning and growth while achieving performance targets
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in a customer service or sales role is necessary, with experience in digital communication channels being a plus
- Must pass and maintain Producer Property and Casualty License; paid training will be provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency with working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, as well as familiarity with firearms, are preferred but not necessary
- Ability to work effectively in both team environments and independently, whether in-office or remotely
#CustomerService #RemoteWork #Sales #CareerOpportunity #InsuranceBenefits
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