Position Summary...

What you'll do...

We are hiring for 1st Shift Patient Care Coordinators. Walmart Specialty Pharmacy is a call center located in Orlando, Florida. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Full-time 1st Shift – Must be available to work between the hours of 8am – 5pm; Monday through Saturday

Job Duties include:

• Sets up pharmacy shipments by verifying patient information and prescription for delivery

• Verifying and inputting method of payment

• Using Walmart systems to process patient information and delivery carrier and method

• Logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).

• Provides customer service to pharmacy patients by responding to customer calls and emails

• Using Walmart systems, training, and manual to resolve customer and associate inquiries

• Maintaining confidentiality of patient health information

• Processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests)

• Identifying and resolving discrepancies for customers' orders; and researching customers billing issues.

Minimum Qualifications:

• High School Diploma or GED

• One year experience in Customer Service

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...