• Job Description

  Req#: 31076318

  JOB DESCRIPTION:

  POSITION SUMMARY
  The VOB Representative is responsible for verifying the insurance coverage and eligibility for
  PT/INR Home Testing patients in order to determine how much their insurance(s) will cover
  for the services provided by Alere Home Monitoring. Obtain appropriate authorizations for
  purchase or service from insurance companies for INR equipment and testing supplies.
  JOB RESPONSIBILITIES:
  • Contact insurance companies to verify coverage status of patient benefits.
  • Files pre-authorizations for patients with insurance companies and provide follow up
  as needed.
  • Process supply orders.
  • Maintains accurate patient information in relevant Acelis Connected Health data
  management systems.
  • Provides patients with information regarding their order status, which may include:
  developing financial breakdowns for the patient, giving the patient estimates of costs
  and collecting payments for co-pays for supply orders, if applicable.
  • Gathers all necessary additional medical records as requested by insurance companies.
  • Applies knowledge of company processes and procedures to respond to incoming
  communication from insurance companies, patients and internal departments.
  • Performs other related duties as assigned.
  MINIMUM REQUIREMENTS:
  • Prior medical insurance authorization experience preferred.
  • One to two years data processing experience preferred,
  • One to two years customer service or provider relations experience preferred
  • Associate degree or equivalent with a minimum of three years relevant working
  experience.
  Page 2 of 3
  COMPETENCIES
  • Fostering Teamwork
  • Commitment to Job Deliverables
  • Decision making
  • Attention to Details
  • Attention to Communication
  • Customer Orientation
  • Analytical Thinking
  • Leadership
  • Trustworthiness and Ethics
  • Problem Solving
  • Technical Expertise
  • Managing Change
  • Managing Performance
  • Adaptability
  • Initiative
  • Interpersonal Skills
  • Thoroughness
  • Self Confidence
  • Stress Management
  • Personal Credibility
  • Flexibility
  COMMUNICATION SKILLS
  • Position requires heavy telephone contact with program providers and participants (up
  to 90%).
  • Excellent interpersonal and phone etiquette skills
  • Ability to provide superior customer service and meet customer satisfaction
  expectations.
  • Detail & Team Oriented
  • Communication & Writing Skills
  • Organization/Time Management Skills
  • Human Relation Skills
  • Excellent oral and written communication skills.
  • Detail oriented with a focus on exceptional customer service.
  • Excellent PC skills and organizational skills.
  TECHNICAL SKILLS
  • Basic Excel, Word and Outlook experience required.
  • Demonstrates proficiency and accuracy using Alere Home Monitoring data
  management systems which are directly related to the specific job function.
  • Strong Computer/Software Skills
  PHYSICAL ABILITIES
  • Perform some repetitive motion activities.
  • Sit for long periods of time.
  • Requires close vision and the ability to adjust eye focus often.
  • Required to reach with hands and arms.
  Page 3 of 3
  WORK SCHEDULE
  • Must be able to work the shift established at the designated work site.
  • Must be able to work an 8 hour shift.
  • Must be able to work Monday through Friday
  • Occasional weekend work may be required

  The base pay for this position is

  N/A

  In specific locations, the pay range may vary from the range posted.

  JOB FAMILY:

  Customer Service

  DIVISION:

  HF Heart Failure

  LOCATION:

  Philippines > Taguig City : Five/Neo Building

  ADDITIONAL LOCATIONS:

  WORK SHIFT:

  Standard

  TRAVEL:

  Not specified

  MEDICAL SURVEILLANCE:

  Not Applicable

  SIGNIFICANT WORK ACTIVITIES:

  Not Applicable

• About the company

  Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.

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