• Job Description

  Req#: 108464
  Role Overview:
  
  We are seeking a visionary and customer-obsessed Vice President of Customer Success to lead our enterprise SaaS customer success strategy. In this executive role, you will drive the success, satisfaction, and long-term retention of our most strategic enterprise clients. You will lead a high-performing Customer Success organization, define scalable engagement strategies, and partner cross-functionally to deliver exceptional outcomes for our customers and the business.
  
  Key Responsibilities:
  
  
  • Executive Leadership & Strategy:
    Own the vision and execution of our enterprise Customer Success strategy, aligning customer value realization with company growth objectives.
  
  
  
  • Team Leadership & Development:
    Build, lead, and scale a world-class Customer Success team. Foster a high-performance culture focused on accountability, growth, and results.
  
  
  
  • Customer Lifecycle Management:
    Partner with the VP, Ops/Implementation to oversee the entire post-implementation customer journey- after onboarding through renewal and expansion-ensuring a seamless and impactful experience.
  
  
  
  • Customer Health & Retention:
    Establish and monitor key health metrics, proactively identifying and mitigating churn risks while promoting long-term growth opportunities.
  
  
  
  • Cross-Functional Collaboration:
    Partner closely with Sales, Product, Marketing, and Support to align customer feedback with product roadmap, drive adoption, and ensure a consistent voice of the customer across the organization.
  
  
  
  • Revenue Growth & Expansion:
    Lead initiatives to drive customer expansion through value realization, upsell, and cross-sell strategies in partnership with Sales and Marketing.
  
  
  
  • Operational Excellence:
    Implement scalable processes, tools, and systems (e.g., Totango, HubSpot) to manage customer data, success plans, and team performance metrics.
  
  
  
  • Customer Advocacy:
    Champion the customer across the organization and leverage success stories to build a network of brand advocates and referenceable clients.
  
  
  Qualifications:
  
  
  • 8+ years of experience in Customer Success, Account Management, or related roles within the SaaS industry, with a focus on enterprise customers.
  
  
  
  • 5+ years of experience leading and scaling high-performing Customer Success teams, including people leadership at the director level or above.
  
  
  
  • Demonstrated success in developing and executing enterprise customer strategies that drive retention, expansion, and long-term value.
  
  
  
  • Executive presence with the ability to influence internal and external stakeholders at all levels.
  
  
  
  • Deep understanding of enterprise SaaS models, customer success metrics, and lifecycle management best practices.
  
  
  
  • Strong analytical, strategic thinking, and operational execution skills.
  
  
  
  • Proficiency with leading customer success platforms and CRM systems (e.g., Totango, HubSpot).
  
  
  
  • Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.
  
  
  About LineSlip
  
  LineSlip Solutions is an award-winning SaaS company bringing the digital revolution to the risk and insurance world. Our innovative Commercial Insurance Risk Intelligence (CIRI) software converts program documents to data-rich dashboards, giving risk executives instant access to the information they need to stay empowered and effective. The long-overdue upgrade from tedious, paper-based processes means faster reporting, clearer stakeholder communication, fewer errors, and more capacity for strategic leadership.
  
  LinesSlip Solutions is an equal opportunity employer.

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