Job Description

Zendesk is looking for an outstanding Vice President, Global People Partners, who possesses a deep knowledge of what it means to partner with the business. The successful candidate would hold the primary responsibility of leading, developing and implementing a comprehensive and strategic HR initiatives aligned with the overall business strategy. We are globally dispersed in how, where, and when we work. Are you ready to join this team?

As a core member of the People & Places Leadership Team reporting directly to the Chief People & Diversity Officer, we will look for a leader that represents the team spirit of Zendesk and People and Places. The right leader will learn the customer experience business and culture inside and out. Allowing you to provide strategic partnerships to the business leaders with and through the global People Partner team. Working closely with our executive team on high-impact initiatives to advance the growth and development of Zendesk talent. Heavy focus on delivering first-class advancement in Talent Management approaches to advance our global practices to build phenomenal employee experiences.

The ideal candidate has a passion for solving sophisticated challenges and gets excited about driving innovation through the systems, processes, and services of the People Partner team. This leader will be driven to grow and develop a best-in-call People Partner team through inspiring and developing the team. A great translator of business needs and an excellent communicator will be key to this role You will work on key initiatives and projects in areas such as organizational design, culture, diversity, and leadership development, as well as facilitating talent management processes. Responsible for creating insights and input into the P&P Center Of Excellence teams and integration engine to ensure our products and services represent the needs of the business, while also receiving initiatives from these teams to “make real” in the business. Our role is to align with the COE’s to bring the voice of the business into their strategic design and planning process. We participate and collaborate to bring the best products and services forward - we are integrated.

This is a great opportunity to be a true owner in a fast-paced, growing, globally dispersed environment, helping people to successfully join and then thrive in our creative culture. It is expected that you have a track record of meeting the clients where they are while driving them to new places to retain, develop and advance our global talent.

We’ll Trust You To:

• Have a point of view and perspective to advance operational excellence and services for our globally dispersed workforce and team.

• Have experience and understand new ways of working - we are digital-first.

• Have the ability to bring forward a positive point of view as we continue to scale to new heights.

• Own and lead global people projects and team strategy in response to the organization changers that keep us nimble.

• Drive continuous learning and development across all People Partners via the expanded and evolved services for the distributed team.

• Trusted adviser to the Chief People & Diversity Officer as we work together to continue to mentor, align and advance the team

• Be the driver of the change management associated with going from a high-touch support model to a strategic consultant by leveraging our People Operations team and other support functions

• Play a role in the design and execution of workforce plans and organizational development strategies, in support of our business strategy and operational objectives.

• Provide advice and direction on performance management including leadership development, accelerated development, planning succession, and facilitation of talent reviews.

• Support the business with organizational change and development as it evolves, influencing leaders to address organizational design issues where required for business success.

• Partner with executive leadership and recruiting to develop hiring plans that support strategic objectives and advance the business and functions.

• Create and implement DEI Partner insights, work, and role into the core deliverables and insights for the team and business. DEI represents a core and required focus for the business and the partner team.

Your Clients/Colleagues Will Count On You To:

• Effectively partner with the wider P&P function and specifically, partner with Talent & Organization Development (T&OD), Total Rewards, People Operations, and Talent Acquisition to execute business priorities and solutions.

• Grow the capabilities of the global People Partner organization to be a true strategic consultant to the business

• Demonstrate an understanding of the vision, purpose, and strategy of the business and design and implement relevant strategies.

• Establish an effective partnership with executive leaders as a tenured people partner capable across key talent decisions, providing advice and expertise, tailored for specific business needs.

• Responsible for informed decision-making by using data to identify trends; work with business leaders to determine the root cause of issues and develop organizational effective solutions.

• Understand and take an influencing role in the application of the Zendesk Rewards Philosophy through proactive consultation with the client and partnership with the compensation team to drive a meritocracy.

• To be an excellent leader of teams, people, and communities. Own team development and advancement globally.

You Need To Have:

• Experience as a truly global HRBP executive and leading teams in partnership with executives with a track record of managing organizational change with executives and with teams.

• Track record of business partnering with a proven record of advancing organizational strategy through creating strong talent practices in alignment with business strategies.

• Ability to use HR reporting & analytics in generating insights and communicating findings back to the business, as well as tracking and disseminating key HR data.

• Demonstrated experience building strong, effective, and trusted relationships and networks.

• Advanced understanding and experience in working through complex employee issues at the executive level.

• Ability to own and drive flawless execution and impact across the employee lifecycle.

• Ability to execute firm-wide talent initiatives with excellence in a fast-paced, global environment; dedication to innovation and continuous improvement.

• Responsible for managing services portfolio evolution.

• Ability to work effectively across multiple geographies and partners.

We’d Love To See:

• Demonstrated ability to cultivate trust and openness amongst colleagues and clients together with a reputation for high personal integrity.

• Expertise in building consensus on a cross-functional basis.

• Facilitation skills, including encouraging creativity in solution design.

• A highly motivated, energizing attitude that inspires others to seek higher levels of performance.

The US annualized base salary range for this position is $236,000.00-$354,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.