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Vice President of Revenue Retention & Client Success
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Job Description
- Req#: FXrPoVnncIpp
Employer Industry: Client Success and Revenue Management
Why consider this job opportunity:
- Salary up to $175,000 with on-target earnings of $225,000 including performance bonuses
- Opportunity for career advancement and growth within a senior leadership role
- Comprehensive benefits package including health, dental, and vision insurance
- Supportive and collaborative work environment focused on client success
- Flexibility for remote work arrangements based on discussion
- Chance to lead a high-performing team and make a significant impact on client retention and satisfaction
What to Expect (Job Responsibilities):
- Lead and develop a high-performing Client Success team to deliver exceptional service and value
- Act as an executive sponsor on strategic accounts, supporting client satisfaction and contract renewals
- Own the retention of over $50 million in annual recurring revenue through strategic planning and risk mitigation
- Collaborate cross-functionally with Marketing, Product, and Finance to optimize the customer journey
- Build dashboards and operational workflows to drive predictable and scalable client outcomes
What is Required (Qualifications):
- Minimum of 3-5 years in client-facing roles, with at least 5 years in a leadership capacity
- Proven track record in a VP or senior-level role managing significant revenue portfolios
- Strong working knowledge of CRM and Client Success platforms such as HubSpot, Gainsight, or Salesforce
- Demonstrated experience in contract negotiation and problem resolution with senior client stakeholders
- Bachelor's degree in business, marketing, or a related field; MBA preferred
How to Stand Out (Preferred Qualifications):
- Experience building and scaling Client Success frameworks, including onboarding playbooks and QBRs
- Strong background in managing large-scale client relationships and revenue retention
- Highly analytical with experience in using data to drive business decisions
- Excellent soft skills with the ability to effectively lead and inspire teams
- Proven ability to engage with C-suite executives both internally and externally
#ClientSuccess #Leadership #RevenueRetention #CareerOpportunity #RemoteWorkFlexibilityAbout the company
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